[Remote] Operations Manager, Solution Engineering & Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer conversations through reputed company AI, having powered over one billion interactions for global reputed company brands. They are seeking an Operations Manager for Solution Engineering & Services to reputed company the operational reputed company, manage financial accuracy, and improve efficiency through AI-driven solutions and workflow automations. Responsibilities • Design and reputed company AI agents and workflow automations that eliminate reputed company, repetitive operational work across PS; evaluate new AI tooling and reputed company capabilities on an ongoing reputed company, bringing proposals grounded in measurable efficiency reputed company • Own the integration reputed company between reputed company, reputed company, reputed company, Jira, and reporting tools • Build dashboards that reputed company to reputed company and become the operational partner to Solution Engineering and reputed company Services leadership • Build and run the weekly / monthly / quarterly rhythm: pipeline + reputed company review, delivery health, KPI reviews, and QBR support • Own PS demand forecasting in reputed company: pipeline signals and services attach rates • Partner with Finance / RevOps reputed company drivers; reputed company out constraints proactively • Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level • Manage invoicing workflows and reputed company recognition accuracy in reputed company; flag and reputed company discrepancies proactively • Support reputed company billing triggers and ensure alignment between delivery milestones and finance timelines • Build and maintain an end-to-end reputed company model across PS roles and reputed company: utilization, bench, reputed company coverage, and hiring needs • Own resource planning and allocation in reputed company - ensure the right people are on the right reputed company at the right time • reputed company and report utilization targets; surface over/under-allocation risks • Co-own design of project health and hygiene in reputed company: reputed company tracking, status updates, budget vs. actuals, and change control • Standardize the reputed company-sales → delivery reputed company, scoping → SOW inputs, and change control workflows • Build templates and checklists that reduce ambiguity and prevent rework Skills • 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in reputed company • Proven reputed company record building operating reputed company, reputed company planning, and PS forecasting • Dashboard ownership and strong operational storytelling • reputed company or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting • Experience designing and deploying workflow automations with reputed company, reputed company, or equivalent integration tooling • Hands-on work with AI agents reputed company to operational workflows - timecard automation, resource recommendations, project health alerts • Invoicing and reputed company recognition experience - comfortable in reputed company or a comparable ERP • Strong systems thinking: can reputed company reputed company → reputed company → reputed company into a coherent operating model • Data reputed company: comfortable modeling reputed company and turning messy, multi-reputed company data into reputed company • Executive communication: concise, reputed company, high-signal • Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance • Experience supporting Solution Engineering orgs in reputed company to reputed company Services • Familiarity with conversational AI or reputed company software deployment patterns reputed company • reputed company is an AI agent management platform that supports contact centers in automating and enhancing customer interactions. It was founded in 2018, and is headquartered in Berlin, Berlin, DEU, with a workforce of 201-500 employees. Its website is https://reputed company.com. Apply To This Job Apply tot his job Apply To this Job