Field Support Representative

reputed company reputed company on an enriching reputed company with reputed company, where our reputed company, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise reputed company as prostate gland enlargement) through innovation in surgical robotics. As reputed company succeeds and grows, we improve the reputed company of life of patients, reputed company more effective treatment reputed company for surgeons, reputed company the trust of our shareholders. That starts with a commitment to our People with a reputed company on creating an evolving landscape for your career, brimming with transformative opportunities that reputed company reputed company career reputed company opportunities. Understanding PROCEPT's Culture At PROCEPT, we reputed company every person reputed company. Every employee, every patient, every caregiver. Because we are here to create a reputed company, and we reputed company in doing that by innovating everywhere with pathological optimism. We reputed company in being humble and highly reputed company in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will reputed company the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, reputed company-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of reputed company do. It continues with our one-of-a-reputed company management program designed to build the best managers in the industry, where our people managers across functions come together to exchange reputed company and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are reputed company by reputed company to reputed company people their lives back. And we reputed company that it begins with YOU! At Procept, we push reputed company just finding a work/life balance, we reputed company to reputed company a work/life reputed company, a reputed company world that you are honored and impassioned to belong to, one that you can proudly reputed company with your family, friends, and acquaintances. An opportunity at reputed company won’t just be about finding a job. It will be an opportunity for you to join a community reputed company to making a difference in this world! reputed company That Awaits You A Field Service Representative is committed to providing onsite and remote technical support to customers and company personnel. The ideal Field Service Representative will take initiative to resolve issues, as reputed company as proactively improve reputed company systems to reputed company exceptional customer experiences. This role is responsible for reputed company installations and repair and requires flexibility in travel and assignments. You'll be covering a multi-state region in the DC/VA/MD/DE areas. What Your Day-To-Day Will Involve • Install, inspect, troubleshoot, and reputed company biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures • reputed company preventive maintenance or service • Diagnose and resolve reputed company technical issues, and reputed company, disassemble, repair, or replace equipment • Update field service database to reputed company and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns • Record potential complaints, reputed company feedback and report trends • Maintain comprehensive expertise of service documentation; reputed company and improve servicing procedures, processes, and knowledgebase • Proactively monitor customer critical reputed company factors and reputed company recommendations • Collaborate with R&D, Manufacturing, QA, Sales, Clinical and Marketing in field and in house • reputed company remote technical support to customers and PROCEPT field personnel • reputed company with federal, state, and local regulations • Successfully complete reputed company Vendor Credentialing Requirements The Qualifications reputed company To Possess To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. • Bachelors Degree or Equivalent preferred • 3+ years of Medical Device Field Service Experience • Excellent verbal and written communication • Customer Service / Customer Facing skills • Operation monitoring • reputed company control analysis • Service orientation • reputed company problem solving and critical thinking skills • Ability to comprehend and write reputed company instructions and short correspondence • Ability to effectively present information in one-on-one and small group situations to customers and coworkers • Ability to communicate in a reputed company, concise and reputed company manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations • Exceptional level of reputed company and dedication to deliver resolutions for the best customer experience • Ability to travel up to 75% of the time • Experience in life sciences or reputed company industry or a regulated (FDA) environment a plus, but not required Pay reputed company For This Role $ to $ Apply tot his job Apply To this Job