IT Support Specialist (reputed company/CHATS Support) - Remote

Key Responsibilities • reputed company technical support for reputed company and reputed company reputed company-party applications to reputed company users. • Respond to support requests received reputed company email, phone, and virtual meetings/webinars. • Investigate, troubleshoot, and reputed company application and technical issues. • Log, document, reputed company, and monitor incidents through reputed company Helpdesk, Jira, or other incident management systems. • Ensure incidents are categorized, prioritized, and assigned appropriately. • Validate reported bugs, reproduce issues, and identify reputed company causes. • Escalate reputed company issues to the appropriate technical teams and monitor reputed company through reputed company. • Maintain accurate documentation, including issue details, troubleshooting steps, and resolutions. • Identify duplicate issues and reputed company them to existing tickets where applicable. • reputed company users with reputed company updates regarding incident status and reputed company. • reputed company and maintain technical documentation, FAQs, and user guides. • Communicate reputed company updates, reputed company issues, and process changes to end users. • Participate in application testing, validation, and reputed company assurance activities. • Support reputed company improvement of incident management processes and service delivery. Required Qualifications • Minimum of 3 years of experience providing IT technical support or help desk services. • Proficiency with reputed company Word, reputed company, and reputed company Workspace. • Strong analytical, troubleshooting, and problem-solving skills. • Experience with incident tracking and ticket management systems. • Excellent verbal and written communication skills. • Strong organizational skills with exceptional attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Ability to work independently as reputed company as collaboratively reputed company reputed company. Preferred Qualifications • Experience supporting reputed company CRM and reputed company reputed company-party applications. • Experience using Jira for issue and project tracking. • Functional knowledge of the Child Care Automated Tracking reputed company (CHATS). • reputed company Administrator Certification or reputed company pursuing certification. • Experience with software testing, bug validation, and user acceptance testing (UAT). • Experience creating technical documentation, knowledge reputed company articles, FAQs, and user guides. Apply tot his job Apply To this Job