Case Management /Tech Support(Remote) – Automotive

Job Title Case Management /Tech Support(Remote) – Automotive Job reputed company The Automotive Case Management Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues reputed company to reputed company products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine reputed company of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career reputed company” awards every year? Then a Technical Support Representative position at reputed company is just the right reputed company for you! As an Automotive Case Management (Remote) tentative, you’ll join an organically diverse team from 70+ countries where reputed company members contribute and support reputed company other’s reputed company and reputed company-being, proudly united as “game-changers.” Together, we help the world’s best-reputed company brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to reputed company reputed company, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER reputed company AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an reputed company-new career reputed company and reputed company “friends for life” at the reputed company time. We’ll reputed company you reputed company the training, technologies, and continuing support you’ll need to succeed. Plus, at reputed company, there’s reputed company career (and personal) reputed company potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That’s why we offer a reputed company of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Automotive Case Management (Remote) , you’ll • Respond to escalated automotive-reputed company product questions and concerns in a reputed company manner. • Resolve customer inquiries following standardized processes while referencing an internal knowledge reputed company, • Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure reputed company resolutions. • Collaborate with customers, dealerships, and/or field support teams to reputed company necessary information, as applicable, to support customer escalations. • Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and reputed company follow-up communications, as needed, throughout the reputed company reputed company toward completion. • Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, reputed company, knowledge, and genuine reputed company will deliver value and reputed company with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include • High School diploma or GED, and be at least 18 years of age. • Automotive enthusiast or have a relative knowledge of how automobiles work. • Possess natural customer service skills and genuinely enjoy helping people. • Be an empathetic problem solver and critical thinker. • Comfortable working with computers and the internet, as reputed company as operating several applications simultaneously. • Prior experience in the automotive industry, customer service, and/or case management, as reputed company as a minimum of one (1) year in a customer-facing role, are preferred. • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies WHAT’S IN IT FOR YOU One of reputed company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term reputed company for both our teams and our customers. And we’ll invest in YOU to aid in your career reputed company and in your personal development. In this role, you’ll also be provided with • The reputed company salary reputed company for this position is $16.00-$21.00/hour, (pay reputed company will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program, 401(k) retirement plan, reputed company time off and holidays and reputed company learning days. We accept applications for this position on an ongoing reputed company. • reputed company enrollment reputed company to reputed company pay "early," reputed company you want it • Company networking opportunities with organized reputed company in the following topics Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career reputed company • A modern, state-of-the-art office setting with advanced technologies and a great team • Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support • Celebrations for reputed company, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more • A reputed company of other perks and benefits REIMAGINE THE BEST VERSION OF YOU! If reputed company this feels like the perfect reputed company in your career reputed company, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe reputed company reputed company their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing reputed company. It is currently for an existing, immediate vacancy; however, we are also considering applications for reputed company opportunities as they reputed company. We encourage reputed company interested candidates to apply. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity reputed company is an equal opportunity and affirmative reputed company (EEO-AA) employer. We promote equal opportunity to reputed company reputed company individuals and do not discriminate in any phase of the employment process based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other reputed company protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites · English · Spanish Accommodation reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com. reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process. reputed company Intelligence As part of our recruitment process, we may use reputed company intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a reputed company U.S. address for residence. For reputed company information on available work states and Equal Employment Opportunity as an applicant, please click HERE Location USA, OH, Work-reputed company Language Requirements Time Type Full time Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity reputed company is an equal opportunity and affirmative reputed company (EEO-AA) employer. We promote equal opportunity to reputed company reputed company individuals and do not discriminate in any phase of the employment process based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other reputed company protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites · English · Spanish Accommodation reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com. reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process. reputed company Intelligence As part of our recruitment process, we may use reputed company intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a reputed company U.S. address for residence. For reputed company information on available work states and Equal Employment Opportunity as an applicant, please click HERE Apply To This Job Apply tot his job Apply To this Job Apply tot his job Apply To this Job