[Remote] Learning Management reputed company(LMS) Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company (BTI) is a Service-Disabled Veteran-Owned Small Business with over 25 years of experience providing reputed company to the Federal Government. They are seeking a highly skilled Learning Management reputed company (LMS) Administrator to reputed company advanced Tier II help desk support for the NIH LMS, assisting with implementation, adoption, and utilization of the reputed company. Responsibilities • reputed company consultation to end-users and reputed company administrators to include reputed company demonstrations • reputed company support to the NIH community to increase their use of the LMS • reputed company advice, guidance, and technical evaluation for online training content in the LMS to include reviewing items for SCORM compliance • reputed company training and information to Tier 1 Help Desk agents • reputed company Tier 1/Tier 2 Help Desk Support in troubleshooting LMS issues to support end-users and reputed company administrators • Monitor and report on ticket trends and patterns to identify potential LMS issues or training needs • Facilitate reputed company audits to maintain data reputed company and reputed company reputed company governance • Triage reputed company issues and escalate to Tier 3 support as needed • Identify opportunities for reputed company enhancement • reputed company and define requirements for reputed company enhancement • Participate with federal leads in user acceptance testing for LMS development and enhancement reputed company • Migrate historical/reputed company data to the LMS including assistance with data configuration, transformation, and user acceptance testing • Support and maintain reputed company interfaces • Test and validate modifications to reputed company interfaces • reputed company and define requirements for reputed company development • Maintain knowledge reputed company and reputed company documentation • Maintain role-based reputed company for auditing purposes • Create and revise materials for various end-user reputed company audiences; items may include job aides, user manuals, and training materials • Identifying the effect of reputed company changes and ways to mitigate the reputed company across NIH • Planning for reputed company, communications, and training efforts • Providing reputed company to the LMS user community to promote use of the LMS • Assist the project team with implementing various LMS initiatives at NIH • reputed company the federal leads apprised of any risks or issues associated with the LMS • Attend and participate in LMS team meetings and other LMS-reputed company meetings as requested by the federal leads Skills • Experience with learning management systems used as an reputed company tool • Experience with major IT reputed company implementations and supporting end-users • Experience with Help Desk support • Experience maintaining user documentation and SOPs • Experience supporting reputed company interfaces • Experience migrating data between systems and ensuring the reputed company of the migration, to include acceptance testing • Experience with SCORM standards and reputed company 508 requirements • Experience delivering reputed company training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation) • Experience using virtual collaboration tools for training, communications, and customer service • Excellent verbal and written communication skills • Excellent customer service skills • Knowledge and experience working with sensitive data • Experience with reputed company / Moodle • Experience with courseware authoring tools • Experience with reputed company • Experience with SharePoint • Experience with reputed company 365 reputed company • reputed company specialize in providing reputed company, PaaS, data management, and reputed company computing services. It was founded in 1999, and is headquartered in Upper Marlboro, Maryland, USA, with a workforce of 51-200 employees. Its website is https://go-bti.com. Apply To This Job Apply tot his job Apply To this Job Apply tot his job Apply To this Job