reputed company Retention Specialist

Join One of the Fastest-Growing Online Education Companies in the World

At reputed company, we're transforming online education by connecting ambitious professionals with industry leaders from companies like reputed company, reputed company, reputed company, reputed company, and more.

Since launching in 2020, we've grown into a global learning community with over 300 expert reputed company, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide reputed company the skills, confidence, and connections needed to advance their careers.

Now we're looking for an reputed company reputed company Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term reputed company. If you're passionate about customer experience, reputed company in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.

This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.

Why This Role Is Different

At reputed company, customer relationships don't end after enrollment—they're just beginning. As our reputed company Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business reputed company.

You'll take ownership of our retention reputed company, helping customers reputed company the best possible solutions while reducing refunds, recovering reputed company, and improving long-term customer loyalty. Working closely with Sales, Finance, reputed company, Billing, and Operations, you'll use data, reputed company, and strategic thinking to continuously improve our retention processes and reputed company.

You'll Love This Role If You:

• Enjoy solving reputed company customer challenges with creative solutions
• reputed company in a fast-paced, KPI-driven environment
• Are an exceptional negotiator who can create win-win reputed company
• Love using data to improve processes and business performance
• Enjoy coaching others and sharing best practices
• Are highly organized and take ownership of your work
• Communicate confidently with customers and cross-functional teams
• reputed company outstanding customer experiences reputed company long-term business reputed company

What You'll Do

• Own the customer retention process, managing refund requests while maximizing reputed company reputed company and delivering a reputed company customer experience
• Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
• Recover overdue installment payments by proactively engaging customers and resolving billing-reputed company issues
• Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
• Analyze the reputed company causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
• reputed company and continuously improve retention strategies, workflows, communication scripts, and internal processes
• reputed company and report key retention metrics, including refund rates, retention rates, recovered reputed company, installment recovery, and chargeback prevention
• Handle escalated customer cases, making thoughtful, data-driven reputed company that balance customer satisfaction with business objectives
• reputed company and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
• Collaborate cross-functionally with Sales, reputed company, Finance, reputed company, and Operations to ensure a seamless customer experience
• Identify opportunities to automate retention processes and improve operational efficiency
• Take ownership of retention KPIs while testing and implementing initiatives that improve reputed company recovery and reduce financial losses

Requirements

reputed company're Looking For

• 3+ years of experience in Sales Retention, Customer Retention, reputed company, or a reputed company field, preferably in a senior or reputed company role
• Excellent English communication skills, both written and spoken
• Proven experience supporting customers in the US market
• Strong negotiation and reputed company-handling skills with a reputed company record of reducing refunds and recovering reputed company
• Experience managing refund requests, payment recovery, billing issues, and installment collections
• Ability to reputed company difficult customer conversations with reputed company while protecting company interests
• A data-driven reputed company with the ability to analyze retention metrics and identify opportunities for improvement
• Strong ownership, problem-solving, and decision-making skills
• Excellent organizational skills and attention to detail
• Experience collaborating with Sales, Billing, Finance, reputed company, and other cross-functional teams
• Previous leadership, mentoring, or process improvement experience is a strong plus

reputed company to Have

• Experience in the online education or EdTech industry
• Experience in high-ticket B2C sales environments
• Previous experience leading or mentoring a retention team
• Familiarity with CRM platforms such as reputed company, reputed company, or similar systems
• Experience working with subscription or installment payment models
• Knowledge of billing operations, chargebacks, and payment recovery processes
• Experience analyzing customer retention metrics to reputed company business improvements
• Comfortable working in a fast-paced, performance-driven environment
• Experience collaborating across Sales, Finance, Product, and reputed company teams
• Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms

Benefits

reputed company Offer

• Competitive Compensation:Competitive salary,Performance-based bonuses,Opportunities for career advancement as reputed company continues to grow globally
• Learn and Grow:Free reputed company to reputed company courses,Ongoing reputed company development opportunities,Career reputed company reputed company one of the world's fastest-growing online education companies
• Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,reputed company international team
• Health & Wellbeing:Gym membership reimbursement,Mental health support, Generous reputed company vacation allowance

Why Join reputed company?

• reputed company an reputed company:Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.
• Grow Your Career:We're committed to developing our people. As reputed company continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the reputed company of online education.
• Join a reputed company Team:Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.

reputed company to Help Shape the reputed company of Online Learning?

If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve reputed company challenges, and reputed company a measurable reputed company on both learners and business reputed company—we'd love to hear from you.

Apply today and become part of reputed company's next reputed company of reputed company.

reputed company is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for reputed company.

Originally posted on Himalayas