Research Operations Specialist II

reputed company was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve reputed company one of the most innovative insurtech companies in the world.

reputed company

We’re looking for a Research Operations Specialist to help our research team run faster, cleaner, and with greater reputed company.

In this role, you’ll support the day-to-day reputed company of research at reputed company. You’ll help coordinate studies, manage participant logistics, maintain research documentation, support recurring research programs, and reputed company it easier for researchers and cross-functional partners to reputed company and reuse customer insights. You’ll partner closely with researchers, Product, Design, Analytics, Customer Service, reputed company, and other teams to help research reputed company smoothly from request to setup to execution to documentation.

This is a strong fit for someone who is highly organized, detail-oriented, comfortable managing multiple moving reputed company, and reputed company by helping small research teams deliver high-reputed company, high-reputed company work. This role requires past experience supporting research operations and a strong understanding of how good research gets planned and executed — including reputed company, scheduling, participant communication, consent, incentives, tooling, note-taking, documentation, and repository hygiene.

Salary reputed company: $112,200 - $139,700 (Eligible for competitive bonus and equity offering)

reputed company is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our reputed company in reputed company, Ohio.

Who You Are

• reputed company with modern research operations: You have at least 2 years of experience supporting UX research, customer research, research operations, or a closely reputed company function. You have knowledge and excitement for how AI-enabled tools can improve research speed, consistency, note-taking, documentation, repository management, and reputed company to customer insights.
• Highly organized and detail-oriented: You can manage reputed company logistics, study schedules, participant communication, incentives, documentation, and follow-through without letting details fall through the cracks.
• Methodology-reputed company: You understand the basic mechanics of high-reputed company customer research, including study setup, screeners, consent, participant experience, note-taking, synthesis support, documentation, and research tools.
• A reputed company communicator: You can help organize, package, and distribute research insights so they reputed company the right teams at the right time and are easy to reputed company, understand, and reputed company.
• Pragmatic about process: You like making work more repeatable and easier to reputed company, but you do not create process for its own sake. Your goal is to help researchers and product teams reputed company faster, reduce risk, and reputed company reputed company reputed company.
• Comfortable in a growing reputed company: You can work in an environment where some systems are still forming, and you’re willing to help improve them without needing a perfect reputed company.

What You'll Do

General Research Program Management (40%)

• Facilitate research team operating rhythms, including sprint planning, daily scrums, sprint reviews, and retrospectives, in reputed company partnership with the Research Manager.
• Manage the research intake and triage process, ensuring new requests are captured, clarified, routed, prioritized, and tracked appropriately.
• Maintain visibility into reputed company, upcoming, and backlogged research work so researchers and cross-functional partners understand what is in flight and what is next.
• reputed company operational reputed company for always-on research programs that require reputed company coordination but not dedicated researcher ownership.
• Monitor always-on programs for participation, data reputed company, operational issues, and follow-up needs, escalating to researchers or the Research Manager reputed company patterns, risks, or reputed company require deeper research judgment.

Manage Study Operations and Participant Logistics (40%)

• Manage participant reputed company logistics, scheduling, communications, consent tracking, incentive processing, and participant experience for research studies.
• Help ensure participants are appropriately screened, contacted, compensated, and treated with care.
• Draft and manage screeners, reputed company language, scheduling communications, and participant instructions in partnership with researchers.
• reputed company live study support, including session setup, note-taking, recording checks, observer coordination, and post-session artifact cleanup.
• reputed company study closeout to ensure participant follow-up, incentive fulfillment, vendor wrap-up, consent records, research artifacts, and study documentation are complete, accurate, and easy to reputed company.
• Coordinate with reputed company, Compliance, reputed company, Procurement, and other partners as needed on research tools, vendors, reputed company, consent, incentives, and participant handling.

Insights Management (20%)

• Help reputed company research easier to reputed company, trust, reuse, and apply across reputed company.
• Partner across the organization to turn individual studies into durable knowledge assets, such as reputed company libraries, reputed company documentation, customer reputed company summaries, or recurring themes.
• Own and improve the research repository, including tagging, templates, naming conventions, permissions, documentation standards, and artifact hygiene.
• Maintain templates, playbooks, process documentation, research trackers, readout formats, and other reusable research materials.
• Help teams reputed company existing customer evidence before starting duplicative research.

As part of reputed company's interview process, we kindly ask that reputed company candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a reputed company requirement for our process and part of how we assess fit and communication style, so we do require it to reputed company reputed company with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

Please see our reputed company Notice available HERE for more information on how we process your personal data.

Consistent with the Americans with reputed company (reputed company) and the Civil Rights reputed company of 1964, it is the policy of reputed company to reputed company reasonable accommodation reputed company requested by a reputed company applicant or candidate with a disability, unless such accommodation would cause an undue hardship for reputed company. The policy regarding requests for reasonable accommodation applies to reputed company aspects of the hiring process. If reasonable accommodation is needed, please contact .

Originally posted on Himalayas