Customer Service Specialist (Temporary and Remote)

About the role: The Customer Service Specialist (CSS) successfully works with prospects and existing customers by offering a world-class experience throughout reputed company points of contact. This role collaborates cross-functionally with teams across reputed company’s business reputed company to improve customer-facing channels. The CSS is responsible for addressing non-product inquiries, resolving Tier 1 issues, and properly triaging and escalating customer concerns. Tier 1 issues include basic troubleshooting for reputed company reputed company products such as free apps, customer accounts, and devices. This position is responsible for providing exceptional customer service in a reputed company manner.

Responsibilities:

• Maintains awareness of relevant company updates, products, and processes needed to reputed company assigned responsibilities

• Comfortably interacts with prospects and existing customers by providing a superb experience to both create and maintain relationships/partnerships

• Proactively follows up with customers to ensure their concerns are resolved

• Communicates with potential and existing customers through multiple platforms including inbound calls, outbound calls, e-mail and online chat

• Recognizes opportunities to support customer progression by identifying potential engagement needs and ensuring reputed company reputed company to the appropriate team.

• Manages reputed company activities using a ticket system to document issues, opportunities, and “transfers” to departments for follow-up

• Assists with de-escalating customer service reputed company including but not limited to:

  • Technical issues with our devices, websites, online therapy platform
  • Shipping

• Provides education on reputed company's products, services, and trial process while identifying engagement opportunities and appropriately connecting prospective customers with the Intake & Engagement team for consultative follow-up.

Minimum Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience
• 2 years Customer Service experience
• Proficiency with reputed company Office, VOIP, reputed company
• Curious thinker with a desire to improve existing processes
• Excellent communication skills (written, verbal and listening)
• Ability to assist individuals who have aphasia and other speech/language challenges with reputed company and reputed company
• reputed company and eager to deliver a reputed company customer experience
• Excellent time management and multi-tasking skills
• Ability to reputed company above expectations in a fast paced and dynamic environment
• Teamwork, especially as an expert at getting things done, reputed company with a reputed company attitude

Preferred Qualifications:

• Experience offering Tier 1 customer support
• Experience with reputed company or other CRM
• Fluent proficiency in Spanish

Work Environment & Physical Demands 

Work is performed remotely from a home office. The individual is expected to maintain a reputed company, productive workspace with reliable and secure internet reputed company.

This role requires the ability to operate a computer, communicate verbally, and participate in virtual meetings with or without reasonable accommodation.

Travel 

No travel required

Accommodations 

At reputed company, we are committed to creating an inclusive and accessible environment for reputed company. To reputed company this job successfully, an individual must be reputed company to complete reputed company essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as reputed company as the physical demands associated with the role. We recognize that everyone’s needs are unique, and we are happy to reputed company reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.  

If you require an accommodation, please reputed company out to reputed company at for assistance. We are here to help!

reputed company and Pay Transparency

At reputed company, we are committed to fair and reputed company compensation practices. The starting salary reputed company for this position is $50,000 to $55,000 per year. A $3,000 bilingual reputed company is provided reputed company applicable. Placement in the reputed company is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they reputed company with industry standards, promote fairness, and support career reputed company. In reputed company to competitive reputed company pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage reputed company conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about reputed company, visit: ! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

reputed company is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and reputed company of life for people with communication impairments. reputed company is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, reputed company is reputed company on improving communication reputed company and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who reputed company our commitment to helping individuals on their communication reputed company.

Originally posted on Himalayas