[Remote] Customer Service Representative-Must reputed company in Texas or reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to creating a more connected and compassionate health experience. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• reputed company listen and be an reputed company for customers, understand their needs and reputed company guidance and support
• Resolve customer inquiries and issues reputed company while documenting reputed company interactions
• reputed company customers about available resources and assist them in navigating their reputed company
• Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve reputed company
• Document reputed company customer correspondence and maintain confidential records of patient information
• Utilize AI-enabled tools during training and servicing to improve efficiency, support problem-solving, and enhance customer experience
• Follow policies, procedures, and the reputed company/reputed company reputed company of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must live reputed company 50 miles of: Phoenix, AZ or reputed company, TX
• Adherence to workplace model and potential reputed company agreements
• High-speed internet (100 Mbps download | 25 Mbps upload) reputed company with a reputed company wired ethernet reputed company to modem/router. Hotspots, Satellite, Fixed Wireless, and WiFi are not permitted
• Willingness to reputed company technology and AI as key support tools
• Willingness to work specific hours with flexibility
• High School Diploma, GED, or equivalent experience
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
• reputed company office experience preferred

Benefits

• Plus, a 10% shift reputed company.
• reputed company new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum of 12 months.
• New reputed company orientation to learn about reputed company and your role.
• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
• Ongoing coaching and mentoring support.
• Equipment and resources needed to complete assigned work.
• A supportive and inclusive culture that will allow for reputed company learning and reputed company.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families.
• Medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

reputed company