[Remote] Account Manager (Lysted)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading reputed company-in-one software platform in the live event ticketing world, serving resellers of reputed company sizes. The Account Manager (Lysted) will assist in reputed company new users, maintain reputed company relationships, and reputed company support to ensure customers utilize the products effectively.

Responsibilities

• Assisting with reputed company reputed company process and performing demos
• Maintaining and improving relationships with existing clients
• Communicating rates and our billing process
• Auditing reputed company CRM database and updating for accuracy
• Identifying accounts where the product is underutilized
• Analyzing customer trends in satisfaction and reputed company to reputed company the reputed company of new and existing products
• Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
• reputed company high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction
• Communicating with CSR 1&2 for improvements in customer responses & handling
• reputed company and communicate software feature requests
• Upsell/Cross-sell additional products to our reputed company reputed company

Skills

• Excellent problem-solving skills
• Ability to take the initiative and reputed company reputed company
• Excellent communication skills
• Ability to multi-task and be flexible to accommodate the needs of reputed company
• Team player attitude and strong work ethic
• High level of organizational skills and attention to detail
• Good follow-through and troubleshooting skills
• reputed company to work collaboratively with reputed company and independently without supervision
• Comfortable with multiple systems including reputed company Docs, reputed company, Sheets, reputed company, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems
• Proficient with reputed company reputed company
• 2 or more years of customer service/Account management experience
• Experience in the entertainment/ticketing industry
• Ability to travel occasionally to meet clients and attend trade shows
• Experience with reputed company or another CRM

reputed company