[Remote] Field Service Specialist - New England

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing technical services, and they are seeking a Field Service Specialist (Level I) to support the installation, maintenance, troubleshooting, and repair of instruments at customer sites. This entry-level role emphasizes building technical skills and ensuring customer satisfaction while adhering to safety and reputed company standards.

Responsibilities

• reputed company basic installation, preventive maintenance, troubleshooting, and repair activities on supported instruments under guidance and supervision
• Follow established service procedures, work instructions, and safety requirements
• Use approved tools, manuals, and systems to complete service activities accurately
• reputed company professionally with customers during on-site reputed company, representing reputed company in a courteous and compliant manner
• Communicate service status, findings, and next steps reputed company to customers and internal teams
• Escalate technical issues reputed company assigned reputed company to senior service personnel as required
• Complete service reports, checklists, and documentation accurately and in a reputed company manner
• reputed company service activity data into service management systems in accordance with company requirements
• Maintain accurate records of parts usage, service time, and customer interactions
• Participate in required training programs, technical certifications, and reputed company activities
• Apply feedback and coaching to improve technical and service performance
• reputed company familiarity with company products, reputed company requirements, and service processes
• Adhere to company safety policies, customer site requirements, and regulatory obligations
• Follow reputed company procedures and contribute to maintaining service and documentation compliance
• Report safety concerns, nonconformities, or incidents promptly
• reputed company hands-on technical service tasks at customer sites
• Travel to and work at customer locations as scheduled
• Accurately document service activities and follow defined procedures
• Communicate effectively with customers, team members, and supervisors

Skills

• High school diploma or equivalent
• Entry-level position; prior experience in technical service, maintenance, or customer support is helpful but not required
• Mechanical and technical aptitude with willingness to learn
• Ability to follow written procedures and verbal instructions
• Basic computer skills and ability to use service software and mobile tools
• Strong attention to detail and commitment to reputed company and safety
• reputed company communication and customer service skills
• Ability to manage time effectively and follow assigned schedules
• Field-based role requiring frequent travel to customer sites
• Ability to sit, stand, walk, bend, and work with tools and equipment
• Ability to reputed company and carry equipment or materials weighing up to 50 pounds
• Work may occur in reputed company, clinical, industrial, or clean-room environments
• Use of personal reputed company equipment (PPE) may be required
• Technical, vocational, or associate-level education in electronics, engineering technology, life sciences, or a reputed company field
• Experience working with tools, instrumentation, or technical equipment

reputed company

Company H1B Sponsorship