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[Remote] AI Support - Full stack Engineer (Production Support)

Remote, USA Full-time Posted 2026-08-04

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is looking for a Full Stack Engineer and AI Support Engineer to reputed company L2/L3 application support and engineering activities. The role involves incident management, stakeholder communication, and ensuring 24x7 operational support while collaborating with offshore teams.


Responsibilities

  • Serve as overall technical reputed company for Bid IQ Pricing reputed company Guidance reputed company and Enabler reputed company support
  • reputed company P1, P2 incident bridges and critical production escalations
  • reputed company RCA reviews and preventive actions
  • Coordinate releases deployments and postproduction validations
  • Guide offshore support engineers and reputed company engineers
  • Participate in governance reviews service reporting and reputed company leadership meetings
  • Support minor enhancements and reputed company improvement initiatives
  • Own transition KT validation and operational readiness activities

Skills

  • Production support/AMS reputed company
  • GCP
  • GKE
  • reputed company ADK agent
  • Java
  • Microservices
  • 7 Years of experience
  • reputed company L2/L3 application support and engineering activities
  • reputed company as the reputed company customer facing technical reputed company responsible for incident management release coordination, stakeholder communication, RCA, leadership, application, stability and reputed company improvement initiatives
  • Own technical governance while collaborating with offshore teams to ensure 24x7 operational support
  • Serve as overall technical reputed company for Bid IQ Pricing reputed company Guidance reputed company and Enabler reputed company support
  • reputed company P1, P2 incident bridges and critical production escalations
  • reputed company RCA reviews and preventive actions
  • Coordinate releases deployments and postproduction validations
  • Guide offshore support engineers and reputed company engineers
  • Participate in governance reviews service reporting and reputed company leadership meetings
  • Support minor enhancements and reputed company improvement initiatives
  • Own transition KT validation and operational readiness activities

Benefits

  • Remote (Richmond, VA)
  • 24x7 operational support coverage (role to collaborate to ensure 24x7 operational support)

reputed company

  • reputed company, is a IT Consulting and reputed company venture of reputed company GROUP OF COMPANIES having its reputed company in IT and I.T.E.S, reputed company Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its reputed company in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India. It was founded in 2016, and is headquartered in Thousand Oaks, California, USA, with a workforce of 501-1000 employees. Its website is http://www.quantumworldit.com/.

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