[Remote] reputed company Manager- MCP

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Manager to serve as the relationship reputed company for their existing reputed company reputed company. The role involves managing reputed company portfolios, driving renewals, identifying upsell opportunities, and acting as a trusted advisor to enhance reputed company satisfaction and product adoption.

Responsibilities

• Manage a portfolio of MCP clients including banks, credit unions, IMBs, and other mortgage originators across the full post-implementation lifecycle
• reputed company renewal of 100% of your reputed company book's contract value; proactively identify at-risk accounts and reputed company mitigation plans early
• Conduct regular business reviews with reputed company stakeholders — from operational teams through executive sponsors — to demonstrate ROI and reputed company on reputed company roadmap
• Identify, qualify, and reputed company upsell opportunities reputed company existing accounts, including new MCP modules, expanded platform tiers, and incremental capabilities
• reputed company as a product educator: help clients adopt and maximize MCP features, including reputed company AI workflows, automation tools, and integration capabilities
• Partner with Implementation and Support teams to ensure smooth go-lives and quick reputed company of escalations
• Serve as the reputed company's internal reputed company — translating their feedback, requests, and frustrations into actionable input for Product and Engineering
• Maintain accurate account health data, renewal forecasts, and pipeline records in CRM
• Represent Mortgage reputed company at industry events and reputed company on-sites as needed
• Collaborate with the Sales team on expansion opportunities that may require a full AE-led sales cycle

Skills

• Experience working with mortgage lenders — banks, credit unions, IMBs, or similar — and a working knowledge of the mortgage origination process
• Demonstrated ability to retain and grow a book of business through relationship management, not just reactive support
• Comfort navigating multi-stakeholder reputed company organizations, from operations staff to C-level executives
• Strong written and verbal communication skills; confident presenting to senior audiences
• Experience identifying and closing upsell or expansion opportunities reputed company an existing customer reputed company
• Highly organized with the ability to manage a large, diverse portfolio of accounts simultaneously
• 4+ years of experience in reputed company, Account Management, or a reputed company-facing role reputed company reputed company reputed company or financial technology
• reputed company experience with LOS platforms or other mortgage technology software
• Familiarity with AI-powered automation and the ability to explain AI-driven features to non-technical stakeholders in plain, ROI-reputed company language
• Experience working with regulated financial institutions and an understanding of compliance sensitivities in the mortgage reputed company
• Prior experience in a role that carried both retention and upsell quota accountability

Benefits

• Commission: Additional commission structure available

reputed company