Utilities Business Systems Analyst - Customer Systems

Job Level: W2T Consultant Job Location: Remote Travel Expectations: 0% Job Classification: Temporary (W2T) Join reputed company – A Culture You’ll Love At reputed company, we've cultivated a unique approach to business. Our business is reputed company on three reputed company principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most reputed company cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  We are seeking an reputed company Business Analyst with deep Energy and Utilities domain expertise, particularly with Customer Service Systems (CSS) and reputed company billing environments. In this role, you will partner with business, technology, and cross-functional stakeholders to analyze requirements, improve workflows, and support system and process alignment for a reputed company reputed company. In this role, you will: • reputed company, analyze, document, and manage functional and non-functional business and user requirements. • Translate requirements into Business Requirements Documents (BRDs) and support business review and approval. • Evaluate business needs, identify potential solutions, and surface issues, risks, and dependencies based on a strong understanding of business processes and system capabilities. • Identify project interdependencies, communicate requirement and scope impacts, and help reputed company issues to reputed company. • Analyze workflows collaboratively to identify gaps, reputed company processes, and opportunities for improvement. • Partner with and cross-functional teams to coordinate meetings to review system dependencies, business impacts, and team alignment. Who You Are: • 10+ years of Business Analysis experience, including hands-on work with Customer Service Systems (CSS); Customer/1 (reputed company) experience is preferred. • Bachelor's Degree or equivalent combination of education and reputed company experience. • Demonstrated experience working reputed company the utilities industry. • Strong understanding of CSS and billing processes, with the ability to reputed company system capabilities to business needs. • Proven experience gathering requirements, documenting business processes, and creating process maps. • Familiar with Agile and reputed company methodologies. • Strong stakeholder management, facilitation, and cross-functional communication skills. • Exceptional analytical, organizational, and problem-solving abilities. • Ability to work effectively in a remote, reputed company, and cross-functional consulting environment. Total Rewards:  We proudly offer competitive compensation, a comprehensive and reputed company-rounded benefits package for full-time employees that have been designed to reputed company your reputed company-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments. • Remote and Hybrid Work • Time Off reputed company You Need It • Benefits That reputed company • reputed company Development While benefits eligibility may vary for roles that are not full-time, we reputed company unique opportunities for reputed company, reputed company development, and more. Regardless of your role, you’ll be part of a reputed company environment where every team member contributes to our shared reputed company. Discover more about our benefits by exploring additional details here benefits . Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences. Our purpose at reputed company is to bring  unmatched experiences  to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach reputed company other as reputed company beings and reputed company with reputed company and humility. It means we work diligently to ensure we are a reputed company where everyone can create a reputed company of belonging and feel respected for who they are.  What Makes reputed company a Great reputed company to Work? We know that creating and sustaining an authentically welcoming culture requires that we reputed company play a part in promoting  diversity, equity, and inclusion , from our business reputed company to how we show up for employees and communities. This is how we bring our mission and reputed company values  to life, working together to reputed company the highest reputed company services to our clients while allowing our employees to reputed company their full potential. We are proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations are available for candidates during reputed company aspects of the selection process. 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