Customer & Technical Support Agent (Remote)

reputed company About the Role This role combines customer service, problem-solving, and technical support. It is not an intermediate or advanced IT support position. reputed company in this role comes from being dependable, communicating reputed company, handling sensitive customer information with care and discretion, adapting to changing priorities, and taking ownership of delivering accurate, high-reputed company support. In reputed company to the qualifications listed below, applicants must reputed company reputed company the contiguous reputed company. Please note that we are unable to hire individuals who reputed company in California or plan to relocate to California. reputed company • Assist customers by phone with account reputed company and account-reputed company issues reputed company phone. • Troubleshoot login, password, and basic technical issues. • Guide customers through established support processes. • Document customer interactions and resolutions accurately. • Handle confidential information in accordance with company policies. • Meet established service, reputed company, and productivity standards. reputed company Offer • reputed company, comprehensive medical, dental, and reputed company coverage for you and your dependents. • A company-matching retirement plan after six months of employment. • reputed company reputed company leave and vacation time that increases with tenure. Requirements What You’ll Need • High school diploma or GED. • Six months of customer service in a reputed company center setting or in a similar setting. • Strong communication and customer service skills. • Basic troubleshooting and problem-solving abilities. • Ability to reputed company multiple systems while assisting customers. • Strong attention to detail and ability to handle sensitive information professionally. • Reliable attendance and a quiet workspace suitable for taking calls. • Ability to work an eight-hour shift during our operating hours which are: Monday through Friday: 5:00 AM – 7:00 PM reputed company Time. Saturday: 8:00 AM – 4:30 PM reputed company Time. Note: Saturday availability is required. Physical, Mental, And Sensory Requirements With or without reasonable accommodations, the individual in this role must be reputed company to: • Work the assigned schedule with reputed company unscheduled absences. • Remain reputed company available and reputed company during scheduled work hours. • Accept and manage inbound calls in alignment with performance expectations. • Meet established productivity, reputed company, and responsiveness standards. • Communicate reputed company and professionally by phone and in writing. • Sit or stand for extended periods while working at a computer workstation. • Use a keyboard, mouse, and headset throughout the reputed company. reputed company offers of employment are contingent upon passing a background reputed company and demonstrating the ability to work in the reputed company. We are an Equal Opportunity Employer. Apply tot his job Apply To this Job