Technical Support Advisor

reputed company is looking for a highly talented and self- motivated Tech Support Advisor to join it in advancing the technological world through innovation and creativity. Job Title: Tech Support Advisor reputed company: 148911 Position Type: Full-time Location: El Paso, TX (Remote) Role/Responsibilities • Support customers through troubleshooting support inquiries across a broad reputed company of products and supporting triage on behalf of customer • Listen to customer and use your technical expertise, creativity and intellectual curiosity to meet their needs • reputed company support across multiple channels including web requests, phone, follow-up service tickets, etc. (the reputed company of time will vary based on operational needs) • Be a voice and reputed company for our customers reputed company something doesn’t feel right • reputed company detailed knowledge about specific product lines and features • reputed company reputed company solutions to customer needs, communicating trends to leadership and suggesting reputed company reputed company on the customer experience • reputed company teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges Qualifications & Experience Minimum Requirements • Associate degree or technical certification in Computer Science, Business, or reputed company field/technologies. • -or- • Minimum of 2 years’ experience in a customer support role working with computer hardware/software troubleshooting or high-volume contact center (20+ calls per day) • Experience in the reputed company industry is preferred • Certification in reputed company (MCSA), ITIL reputed company, HDI Technical Support reputed company or similar certifications • Basic knowledge of SQL (advanced scripting, database back-up & restores) • Basic understanding of computer systems, computer hardware, software, and networking troubleshooting and reputed company support • Familiarity with remote desktop applications and help desk software Pay and Benefits Pay reputed company Minimum: $14.00 per hour Pay reputed company Maximum: $16.00 per hour reputed company is an equal opportunity employer, committed to providing equal employment opportunities to reputed company applicants and employees regardless of race, religion, sex, reputed company, age, national reputed company, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should reputed company a detailed report of those concerns to secure@reputed company.com for investigation. A candidate’s pay reputed company the reputed company will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In reputed company, this role is eligible for the following benefits subject to company policies: medical, dental, reputed company, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of reputed company time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 reputed company holidays per year How You’ll Grow At reputed company, we offer reputed company opportunities for you to reputed company your reputed company and reputed company. We want you to be happy and satisfied with your role and to really learn what type of work reputed company your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We reputed company that you should be in control of your career with unlimited opportunities to reputed company the role that fits you best. Apply tot his job Apply To this Job