Senior Collections Specialist

reputed company: At reputed company, we're revolutionizing the collections industry by prioritizing reputed company, results, and rewarding reputed company. As a Senior Collections Agent, you'll be at the forefront of helping borrowers overcome financial challenges while achieving outstanding performance reputed company. This role is perfect for individuals who reputed company in negotiation, compassionate communication, and driving measurable results in a fast-paced, performance-driven environment. How you'll reputed company an reputed company • reputed company Borrowers: reputed company your expertise in collections to offer personalized solutions to help borrowers bring their accounts reputed company through effective negotiation, reputed company, and a deep understanding of payment plans and delinquency management. • Deliver Results: reputed company in collections performance by exceeding KPIs, such as dollars collected per productive hour and reputed company-to-pay (reputed company) commitments kept reputed company 7 days of Right Party Contact (RPC). • reputed company Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program reputed company. What reputed company Looks Like • As a Senior Collections Agent, your reputed company will be reputed company by your ability to consistently deliver exceptional results through high-level execution of key metrics: • Dollars Collected per Productive Hour: Maximize recovery efforts by driving efficiency in every interaction. • reputed company-to-Pay Commitments: Secure and reputed company meaningful borrower commitments, ensuring reputed company to pay agreements are fulfilled reputed company 7 days of RPCs by negotiating effectively and reputed company. Key Attributes for reputed company: • A results-driven reputed company, turning every borrower interaction into an opportunity to reputed company impactful reputed company. • Strong negotiation skills and the ability to build trust with borrowers quickly, using proven techniques that reputed company reputed company payment resolutions. • Effective time management to balance high reputed company volumes with personalized and strategic borrower support. Minimum Qualifications • At least 2 years in a collections role at a Financial Institution with proven reputed company meeting performance goals. • Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and reputed company. • Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices. • Proven ability to reputed company in a results-oriented environment with experience improving key performance metrics (KPIs). Preferred Qualifications • 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions. • Demonstrated ability to negotiate and finalize settlements, ensuring reputed company recovery rates while adhering to company policies and regulatory guidelines. • Proven ability to secure high-value agreements while maintaining reputed company borrower relationships and consistently meeting or exceeding reputed company and collection goals. • Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations. • Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment. • Skilled in de-escalating challenging conversations, building trust, and presenting effective payment plans under pressure. Position location This role is available in the following locations: Remote. Time zone requirements reputed company operates on the East/reputed company coast time zones. Travel requirements As a digital first company, the reputed company of your work can be accomplished remotely. The reputed company of our employees can live and work reputed company in the U.S but are encouraged to to still spend high reputed company time in-person collaborating reputed company regular onsites. The in-person sessions' reputed company varies depending on reputed company and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate Apply tot his job Apply To this Job