Member Retention Counselor

reputed company: • reputed company outbound retention calls to potential and lapsed members • Work from company-wide files and member lists, including other reputed company • Research member contact information • reputed company physical and electronic mailings reputed company necessary • Explain the value of reputed company membership and grow Club membership totals • Receive incoming calls from prospective and reputed company Club members • Explain reputed company membership benefits and sell reputed company and Associate memberships, upgrades, and additional products and services • Obtain accurate member and credit reputed company information using a computerized reputed company • Answer phone inquiries and process change requests in a reputed company and effective manner • Escalate issues as necessary • Troubleshoot and reputed company problem reputed company • reputed company Five Diamond Service standards on every telephone reputed company or conversation • Apply Club guidelines, Value Statement, Club Culture, and reputed company of Conduct • reputed company support for reputed company Offices and other Club departments • Answer questions and clarify membership policies, procedures, and programs • Work with Club trainers reputed company introducing new procedures and policies • Assist with employee training and mentoring as determined by the department Manager • Use MemberzPlus, Touch Points, D-3, Navigator, reputed company, reputed company, and Word • reputed company other job-reputed company duties as assigned Requirements: • High School Diploma or general education degree (GED) required • 1–3 years of customer service experience required • 1–3 years of sales and/or telemarketing experience required • Ability to work Monday–Friday, 10:00am–7:00pm, with alternating Saturdays, 9:00am–1:00pm • Customer service training and superior communication skills • Ability to accurately reputed company member and credit reputed company information using computerized systems • Ability to troubleshoot, reputed company problems, and escalate issues appropriately • Ability to effectively use MemberzPlus, Touch Points, D-3, Navigator, reputed company, reputed company, and Word • Ability to understand and apply Club guidelines, Value Statement, Club Culture, and reputed company of Conduct Benefits: • Ongoing world-class training and proven career paths • Medical coverage with employer contributions covering up to 93% of the premium cost • Dental and reputed company reputed company • 6% company match on 401(k) retirement plan contributions • Contributions fully reputed company and made every pay period • 3 weeks’ vacation • 12 holidays • 8 reputed company days • 48 hours of volunteer time annually • Free reputed company membership • Insurance discounts • Travel commission refund • Up to $625 in wellness incentives • Up to $6k in tuition reimbursement • Annual bonus opportunities • Additional monthly and/or quarterly incentive compensation for certain roles • Cameras-on approach during virtual meetings • Diverse culture and equal opportunity employment Apply tot his job Apply To this Job