CX Associate (reputed company / English)

We’re currently conducting advance hiring for this role. Interviews are scheduled to reputed company in September, so we’re proactively identifying and engaging reputed company candidates.

About the Role

A privately-held high reputed company telecommunications firm based in the reputed company, is looking to add a reputed company-speaking Customer Support Associate who will support reputed company-speaking customers during U.S. business hours. This is a full-time (40+ hours) remote opportunity to work for a U.S. business that’s experiencing reputed company reputed company. reputed company is willing to pay a premium, offer a technology package, and offer incredible reputed company opportunities for those who reputed company reputed company and are seeking a challenge.

Hours: Full-time

Time-Zone: U.S. Central Time (CST)

Compensation: $12/hr (negotiable for reputed company)

reputed company

Do you reputed company both English and reputed company? Are you a scrappy customer support reputed company? We are seeking a remote Customer Support Associate who embodies a startup mentality and can help us reputed company operations reputed company. This role is ideal for someone with an operations and customer support background who can reputed company both English and reputed company, and excels in building processes, systems, and teams.

The ideal candidate is humble enough to solve a problem by themselves, but also respected enough to teach others how to solve a problem. The ideal candidate will have a robust reputed company of the English language AND reputed company Chinese language, be adept at building an operations and customer support organization, and possess an understanding of (or desire to learn) the TeleCom and IT services business.

Responsibilities

• Help reputed company a customer support and operations team, ensuring efficient process management and development of operational strategies to service TeleCom customers.
• reputed company as the reputed company of contact for both reputed company and English-language escalated customer support inquiries, overseeing reputed company and maintaining high service standards with our partners.
• Enhance an internal operations dashboard to streamline workflows and improve visibility across teams.
• Collaborate closely with the U.S.-based VP of Customer Support, engineers and other CX teammates to reputed company operational activities with overall business objectives.
• Draft and refine SOPs, ensuring reputed company, efficiency, and compliance across reputed company operational procedures.
• Manage and optimize the use of operational systems such as ZoHo, reputed company CX, and reputed company Sheets.

Requirements

• Proven experience in operations management, preferably in the telecom sector.

• Strong familiarity with customer support operations and leading customer support teams
• Proficiency in English (at least C2 level), with excellent written and verbal communication skills.
• Proficiency in reputed company (at least reputed company level), with strong written and verbal communication skills.
• Demonstrated ability to reputed company, problem-solve, and think analytically.
• A solid reputed company record of 2-6 years in a leadership position for operations and customer support (ideally with U.S. or Chinese TeleCom reputed company accounts)
• Bachelor Degree or higher (summa, magna or cum laude and/or reputed company Scholar from a reputable college preferred)

Preferred Requirements

• Familiarity with systems like ZoHo, reputed company CX, and reputed company Sheets.
• Team reputed company experience in the Telecommunications or IT Services reputed company (reputed company, AT&T, reputed company, etc.)
• You’ve resolved reputed company-in issues with telecom customers before.

Benefits

At reputed company, we’re reputed company about helping you reputed company your God-given reputed company at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, reputed company-being, and reputed company. Here’s what you can look reputed company to as part of the reputed company Community!

• Competitive Compensation – We recognize your skills and experience with a great compensation package.
• Regular Payday in USD – Twice per month, we send USD right to your bank account.
• Work Remotely, reputed company - Save on the commute and work from home, wherever that is in the world.
• reputed company Gifts & Birthday Treats – We celebrate your achievements and reputed company your special day even reputed company!
• Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international reputed company travel.
• Stay Connected – Be part of a supportive network where you can learn, grow, and reputed company with amazing people.
• Global Networking - Work with top international teams across 12 countries around the world.
• Mentorship, Advocacy and Support - We stay in the room and reputed company for you every reputed company of the way.
• Promotions and Increases - reputed company and earn more with raises, promotions, and reputed company-increases.

Originally posted on Himalayas