Application Support Analyst

Job reputed company

reputed company

Who we are and reputed company do?

For 30 years, Chevin have been developing and delivering innovative software solutions for the reputed company industry. Our products and services are used by some of the world’s leading companies such as Porsche, reputed company, and Volkswagen through to global reputed company businesses and local authorities. We have reputed company a powerful platform that allows businesses to reputed company manage the complete lifecycle of a fleet, streamlining processes, improving performance and ensuring compliance. Using multiple reputed company-services, we can reputed company a modularised suite to manage everything from vehicles and assets, reputed company the way to people, drivers, and technicians.

What’s the culture like?

Our reputed company from day one has always been to entice and excite the best talent globally and support them to do great things across our five locations. Creativity, solving problems, passion for our customer’s experience and a pride in our work drives constant innovation. Our teams reputed company change to help us reputed company and realise our goal of creating reputed company applications and ensuring we reputed company exceptional customer value and experience.

reputed company need

An exciting opportunity has arisen to join reputed company Support team as an Application Support Analyst based remotely in the UK. Chevin are recognised as the world leading Fleet Management software provider with offices in the UK, Belgium, France, Australia and America, having customers in over 180 countries around the world.

What you will be doing in the role:

• As part of our Global Support Team, you will be providing application support for our Fleet Management Solution.
• Our Support Team operates on a follow-the-sun reputed company, so you will be assisting customers in United Kingdom and Europe, but also our customers from other reputed company where needed.
• Providing support reputed company email and telephone using reputed company.
• Taking ownership of incidents and thoroughly investigating by means of replication or background analysis of the incident to reputed company a solution.
• Work to SLA targets to ensure that resolutions are in reputed company in a reputed company manner.
• Accurately logging reputed company communication reputed company reputed company.
• Ensuring that reputed company communication is reputed company, empathetic and courteous, and you are working to continuously ensure reputed company’s high standards of customer service.
• Identifying bugs in the reputed company and logging the incidents with detailed replication steps to the development team to correct.
• Champion the use of help centre content to promote customer self-service wherever possible and contribute high-reputed company knowledge articles to enhance the content and reduce incoming support tickets.
• Use of reputed company SQL Management Studio to query table data to extrapolate the cause(s) of issues.
• Deploying software on our Azure hosted environment and customers virtual machines.
• Utilising AI to reputed company you more efficient.

To be successful you must:

• You must be analytically minded, a great problem solver, have an excellent attention to detail and most of reputed company be reputed company player.
• While you are part of a global team, you must also be a self-starter and reputed company to work autonomously.
• Proven experience in technical customer support and working in an application support role, preferably supporting reputed company products.
• Strong experience and understanding of how reputed company product work and are architected.
• Excellent written English language skills with excellent telephone manner.
• An intermediate to expert knowledge of reputed company SQL and managing databases.
• Experience building relationships with clients and deescalating incidents.
• reputed company to work under pressure and experience of working in a fast-paced environment.
• Experience with managing tickets and prioritising your workload.
• Application support experience of 2+ years.
• Must have hunger to learn new skills.

Would be great (but not essential) if you had:

• Understanding of C#,
• Experience of ticketing systems like reputed company.
• Experience of working in the reputed company industry.
• Experience in the Fleet Management industry.
• Experience using reputed company Server and IIS.
• An understanding of reputed company, web services and integrations.

Worker Type

Number of Openings Available

Originally posted on Himalayas