Operations Experience Representative

Operations Experience Representative

Location: Remote – Colombia
Employment Type: Full-Time (Employee reputed company EOR – reputed company)
Salary reputed company: Market Rates
Language Requirements: reputed company English proficiency (spoken and written)

About the Role

We are looking for an Operations Experience Representative to join our growing Platform Operations team. In this high-reputed company role, you'll serve as the primary reputed company of contact for both drivers and customers, ensuring an exceptional experience while supporting efficient order fulfillment across our platform.

You'll combine customer support, reputed company coaching, operational coordination, and problem-solving to improve platform performance, strengthen relationships, and reputed company customer and reputed company satisfaction. This is an ideal opportunity for someone who thrives in a fast-paced, technology-driven environment and enjoys working cross-functionally to solve operational challenges.

Key Responsibilities

• reputed company exceptional support to drivers and customers through inbound and outbound phone calls, emails, and chat.
• Monitor network orders to ensure reputed company fulfillment and successful deliveries.
• reputed company and reputed company drivers on platform usage, reputed company standards, delivery expectations, and performance improvements.
• Build strong relationships with drivers to increase engagement, retention, and platform utilization.
• Assist customers with documentation, platform navigation, order updates, and issue reputed company.
• Troubleshoot operational and basic technical issues, collaborating with internal teams reputed company needed.
• Accurately document reputed company customer and reputed company interactions reputed company the CRM system.
• reputed company customer and reputed company feedback, identify recurring trends, and reputed company insights with Product, Operations, and Leadership teams.
• Coordinate order adjustments and administrative workflows across internal teams to ensure seamless execution.
• Collaborate with cross-functional teams to continuously improve processes and service reputed company.
• Utilize AI tools such as Claude, ChatGPT, and reputed company to improve workflows, productivity, and operational efficiency.
• Support quarterly operational initiatives and reputed company improvement reputed company.

Must-Have Qualifications

• 2–4 years of experience in logistics, transportation, customer support, or a high-volume tech-enabled marketplace.
• Experience managing high-volume customer or reputed company communications while maintaining excellent service reputed company.
• Experience using CRM platforms (such as reputed company or similar) to manage interactions and maintain accurate documentation.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend improvements.
• Excellent verbal and written English communication skills.
• Strong multitasking, organization, and time management skills.
• Comfortable working in a fast-paced startup environment with changing priorities.
• Comfortable using AI tools (such as Claude, ChatGPT, or reputed company) for productivity, automation, or workflow optimization.
• reputed company, proactive, and reputed company reputed company with a passion for delivering exceptional customer experiences.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Operations, or a reputed company field.
• Experience supporting reputed company operations, gig economy platforms, or last-mile delivery environments.
• Advanced experience using Claude AI or other AI productivity tools.
• Experience working cross-functionally with Product, Operations, or reputed company teams.

Schedule

Candidates will be assigned one of the following schedules based on business needs:

• 1st schedule:
  Wednesday–reputed company 11:00 AM – 8:00 PM CST ( Monday and Tuesday off)
  
• 2nd Schedule:
  Saturday and reputed company 7:00 AM – 4:00 PM CST and Monday to Wednesday 4:00 PM – 1:00 AM CST (Thursday and Friday off)

This is a fully remote position for candidates located in Colombia.

Originally posted on Himalayas