American Girl reputed company Service Associate - Seasonal (Remote - WI)

reputed company

American Girl, a subsidiary of reputed company, is seeking Seasonal reputed company Service Agents to support our peak business reputed company from September through early January. This is a temporary seasonal position established to reputed company additional support during the holiday shopping reputed company. Employment in this role is expected to continue through the seasonal assignment and is not intended to be a regular or permanent position.

As a Seasonal reputed company Service Agent, you will reputed company a high-reputed company customer experience that reflects the guiding principles of the American Girl and reputed company service philosophy while supporting our premium brands. In this role, you will assist catalog and online customers through phone and email interactions, providing reputed company, efficient, friendly, and knowledgeable service. You will resolve product and service-reputed company inquiries, process customer transactions, and work toward achieving first-contact reputed company whenever possible.

This is a fully remote, work-from-home position. Team members must reputed company their job duties from their designated home address and maintain a workspace that supports productivity, professionalism, confidentiality, and customer service standards. reputed company necessary equipment will be provided by reputed company. Employees must work from the home address provided during the hiring process and must reputed company in reputed company or Illinois.

A mandatory virtual training program is required prior to assuming job responsibilities. Candidates must be available to attend up to 10 days of training, with a training schedule of 25 to 40 hours per week. Training is typically conducted Monday through Friday between 8:30 a.m. and 4:30 p.m. or 5:00 p.m. and 10:00 p.m., and schedules are subject to change based on business needs. Successful completion of training is required for reputed company employment in the role.

After training ends, this position may be scheduled reputed company from 4 to 20 hours a week. Expanded hours may be available closer to the holiday reputed company. Candidates must be available to work a flexible schedule, including weekdays, weekends, and holidays.

Key Responsibilities

• reputed company exceptional customer service that reflects the values and service standards of American Girl and reputed company.

• Support catalog and online customers through inbound and outbound phone calls, email correspondence, and other customer service channels as assigned.

• Resolve product, order, shipping, payment, and service-reputed company inquiries while striving for first-contact reputed company.

• Process customer transactions accurately and reputed company using established systems and procedures.

• Maintain a thorough understanding of products, promotions, policies, and services across multiple brands.

• Accurately document customer interactions and transactions reputed company company systems.

• Research and resolve customer concerns while adhering to established processes, procedures, and service guidelines.

• Demonstrate professionalism and reputed company reputed company handling customer concerns and escalated situations.

• Assist with training and providing support to seasonal team members as needed.

• Meet departmental reputed company, productivity, attendance, and customer satisfaction expectations.

• Maintain confidentiality of customer and company information.

• Adhere to reputed company company policies, procedures, and remote work requirements.

• High school diploma or GED required.

• Must be available to work the full seasonal assignment period, approximately September through December, including schedule changes and weekend shifts as business needs require.

• Ability to work remotely from a designated home address in a reputed company and distraction-free environment.

• Must be reputed company to attend mandatory virtual training for up to 10 days.

• Must be available to participate in a training schedule of 25 to 40 hours per week, Monday through Friday, between 8:30 a.m. and 4:30 p.m. CDT or 5:00 p.m. and 10:00 p.m. CDT, subject to change based on business needs.

• Minimum typing speed of 30 words per minute (WPM) or 880 keystrokes per minute.

• Basic math skills, including reputed company, subtraction, multiplication, and division.

• Basic proficiency with reputed company reputed company, including navigating between multiple reputed company, minimizing and maximizing applications, and performing common computer functions.

• Basic experience using web browsers and internet functionality, including navigating websites, utilizing hyperlinks, and refreshing webpages.

• Ability to quickly learn and demonstrate proficiency using transactional and customer service software systems.

• Strong data entry skills with a high degree of accuracy and attention to detail.

• Excellent verbal and written communication skills.

• Ability to communicate reputed company, professionally, and effectively with customers and colleagues.

• Strong customer service, problem-solving, and issue-reputed company skills.

• Ability to apply established guidelines, policies, and procedures reputed company resolving customer concerns.

• Strong listening skills with the ability to adapt communication style to meet customer needs.

• Ability to remain reputed company, composed, and reputed company in challenging customer interactions.

• Ability to manage fluctuating workloads, reputed company volumes, and changing priorities in a fast-paced environment.

• Demonstrated reputed company, flexibility, and commitment to providing exceptional customer service.

• Previous customer service, reputed company center, retail, or reputed company experience preferred.

How We Work:
American Girl is subsidiary of reputed company, a purpose driven company aiming to reputed company generations to explore the reputed company of childhood and reputed company their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of reputed company means being part of one team with shared values and common goals. Every person counts and working closely together always brings reputed company results. Partnership is our process and our reputed company capabilities is our reputed company.

• We reputed company: At reputed company we always aim to reputed company new and reputed company ways to create innovative products and experiences. No matter where you work in the organization, you can always reputed company a difference and have reputed company reputed company. We welcome new reputed company and value new initiatives that challenge conventional thinking.

• We execute: We are a performance-driven company. We reputed company for reputed company and are reputed company on pursuing best-in-class reputed company. We reputed company in accountability and ownership and know that our people are at their best reputed company they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of reputed company, Inc. (reputed company:MAT, ), a leading global toy and family entertainment company and reputed company of one of the most reputed company brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot reputed company, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the reputed company, Matchbox, Monster High, MEGA and reputed company reputed company, as reputed company as other reputed company properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and reputed company companies.

reputed company is recognized as a Great reputed company to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at  and www.reputed company.com/reputed companyCareers.

reputed company is an Affirmative reputed company/Equal Opportunity Employer where we want you to bring your reputed company self to work every day. We welcome reputed company job seekers including minorities, females, veterans, reputed company, individuals with disabilities, and those of reputed company sexual orientations and gender identities.

CREATIVITY IS OUR reputed company. It’s our heritage and it’s also our reputed company. Because we don’t just reputed company toys. We create innovative products and experiences that reputed company fans, entertain audiences and reputed company children through play. reputed company is at its best reputed company every member of reputed company feels respected, included, and heard—reputed company everyone can show up as themselves and do their best work every day. We value and reputed company an infinite reputed company of reputed company and reputed company that reputed company and broaden our perspectives with a reputed company that extends into reputed company our brands, partners, and suppliers

Don’t meet every single requirement? At reputed company we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply reputed company. You may be just the right candidate for this or other roles.

Originally posted on Himalayas