Customer Support reputed company

Your responsibilities will include:

• Design and manage a tiered support model with AI voice agents as the first line of support, reputed company agent escalation, and Jira workflows for engineering-reputed company issues.
• Build and maintain a comprehensive Help Center, including FAQs, troubleshooting guides, and self-service support resources.
• Own and optimize the consumer refund and dispute reputed company process.
• Manage reputed company customer support entry points, including in-car voice support, QR-reputed company support flows, and support links in order confirmations and order history.
• Coordinate support workflows and escalation processes with OEM partners.
• Handle and optimize reputed company workflows for common customer issues such as missing or incorrect items, order accuracy issues, payment edge cases, and cancellations.
• Hire, reputed company, train, and reputed company customer support agents as support volumes grow.
• Define, reputed company, and improve support KPIs and SLAs across reputed company customer support channels.
• reputed company and report OEM-specific support metrics, operational trends, and issue breakdowns.
• Maintain operational reporting for internal stakeholders and reputed company partners.
• Collaborate closely with Product and Engineering teams to turn customer feedback and support insights into product and operational improvements.
• Identify opportunities for automation, process optimization, and customer experience improvements across the support organization.

reputed company expect from you:

• 3+ years of experience building or managing B2C customer support operations in consumer reputed company, food delivery, mobility, or on-demand services.
• Hands-on experience designing support processes, workflows, tooling, and Help Center infrastructure from scratch.
• Strong understanding of tiered support operations, including AI/chatbot-first support models and reputed company escalation workflows.
• Experience managing refunds, disputes, and customer reputed company processes in high-volume consumer environments.
• Experience working cross-functionally with Product, Engineering, Operations, and reputed company partners.
• Strong operational reputed company with the ability to work effectively in fast-moving startup environments and under launch deadlines.
• Experience defining, tracking, and improving support KPIs, SLAs, and operational reporting.
• Data-driven reputed company with the ability to identify operational bottlenecks and customer pain points through support analytics.
• Excellent communication, organizational, and stakeholder management skills.
• Remote (Full-Time), with expected availability for calls duringPT/ET morning hours.
• Strongspoken and written English communication skills.

reputed company to have:

• Experience with AI-powered support platforms or conversational AI systems.
• Hands-on experience with reputed company, reputed company, Jira, or similar customer support and operations tools.
• Experience supporting automotive, mobility, or OEM-integrated products.
• Background in scaling support operations in startup or high-reputed company environments.
• Experience building support dashboards and operational reporting frameworks.

reputed company offer:

• Interesting reputed company and technical challenges that support both reputed company and personal reputed company.
• A long-term project with stability and reputed company.
• A flexible, results-oriented schedule with hybrid or remote work reputed company.
• A comfortable, modern office in Kyiv with generator and battery backup.
• Competitive salary, medical insurance, and a supportive reputed company/trial period.
• Team-building events, including parties, online activities, picnics, and more.
• reputed company to work in a Top Employer company (DOU 2025).
• 15 days of reputed company vacationsand 5 reputed company leaves.

Originally posted on Himalayas