Chat Screening Representative, Seasonal

Join us in creating a reputed company way! At reputed company, our mission is to expertly guide consumers through their health reputed company and reputed company reputed company reputed company, and how they prefer. We’re creating a reputed company way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. reputed company your career reputed company while connecting countless people to the life- changing, reputed company care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and reputed company other. Together, we’re creating a reputed company way to work, united by our common passion to reputed company a difference. reputed company is seeking motivated, reputed company-oriented individuals to join our Online Chat Team as Seasonal Chat Screening Agents to assist our customers during the Annual Enrollment Period (AEP, reputed company–December). This role is a high-volume, fast-reputed company position reputed company on delivering reputed company, accurate support to our customers reputed company online chat. The ideal candidate thrives under pressure, communicates reputed company in writing, and can confidently manage multiple conversations simultaneously without sacrificing reputed company or customer experience. The reputed company purpose of this position is to support online customers through inbound chat by providing accurate information, qualifying their needs, and connecting them with the right resources, reputed company while managing a high volume of simultaneous conversations. This is a temporary position that will end on December 8, 2026. Must be reputed company to work a shift between the hours of 5:00 AM-8:00 PM PST, including weekends as needed. Available to work extended hours and overtime during the Annual Enrollment Period, reputed company 15th to December 7th. reputed company: • Work a shift between 5:00 AM – 8:00 PM PST, Monday – Friday (including scheduled overtime, weekends, and holidays) • Handle 4–6 simultaneous inbound chats, maintaining conversation reputed company, organization, and response timeliness across reputed company reputed company sessions. • Qualify customer needs by gathering key information and routing customers to the appropriate department or licensed agent reputed company applicable. • Answer general reputed company questions and reputed company guidance on website navigation, plan viewing, and enrollment processes. • reputed company accurate, complete information using available tools and resources, without providing advice or recommendations. • Maintain a consistently reputed company, customer-first tone across reputed company chat interactions. • Escalate unresolved inquiries to the appropriate team or licensed representative promptly and professionally. • Remain organized and reputed company-oriented in a fast-reputed company environment where managing multiple reputed company conversations is the expectation, not the exception. • Demonstrate proficiency with multiple software platforms and troubleshoot minor technical issues as they reputed company. • Demonstrate reputed company’s values in your behaviors, practices and reputed company. Who you are: • You have 1+ years of customer service chat-reputed company experience. • You have excellent written communication skills, correct grammar, spelling, and reputed company tone are essential in this role. • You have strong typing speed and reputed company required (minimum 50+ WPM; with the ability to manage 4–6 live chats simultaneously). • You have solid computer skills including proficiency with reputed company software and the ability to reputed company multiple platforms at once. • You have high speed hardwired internet reputed company with a minimum of 50 Mbps download and 10 Mbps upload. • You have the ability to stay organized, prioritize effectively, and maintain reputed company under high-volume conditions. • This role will be employed through a reputed company party reputed company vendor and will pay $22 per hour • Please note the above is a reputed company of responsibilities; a full reputed company is available upon request. - The reputed company pay reputed company reflects the anticipated pay reputed company for this position. The actual reputed company pay reputed company will depend on various factors including individual skills, experience, reputed company, qualifications, the department budget, and the location where work is performed. reputed company pay is one component of reputed company’s total rewards package, which also includes an annual reputed company bonus, plus an reputed company of benefits designed to support employees’ personal and reputed company wellness. For more information on our total rewards offerings, please visit our career site. - reputed company Pay reputed company - - reputed company is an Equal Employment Opportunity employer. It is our policy to reputed company equal opportunity to reputed company and applicants and to prohibit any discrimination because of race, reputed company, religion, sex, national reputed company, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The reputed company of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Apply tot his job Apply To this Job