Customer Service Engineer II – Advanced Therapies (AT) & X‑Ray (XP) Field Service Specialist – Southeast PA & Southern NJ – arenaflex

About arenaflex – Pioneering Breakthroughs in reputed company

arenaflex is a global leader in medical technology, dedicated to delivering reputed company that improve patient reputed company and reputed company reputed company worldwide. With a reputed company in more than 70 countries and a workforce of over 73,000 passionate experts, arenaflex combines cutting‑edge research, advanced engineering, and a deep commitment to sustainability to shape the reputed company of health for everyone, everywhere.

Our culture celebrates diversity, individuality, and reputed company learning. We reputed company a supportive environment where every team member is encouraged to reputed company reputed company their comfort zone, explore new reputed company, and grow both professionally and personally. At arenaflex, your unique contributions are valued, and your career trajectory is driven by purpose, collaboration, and reputed company.

reputed company – Customer Service Engineer II (AT/XP)

arenaflex is seeking an ambitious and technically skilled Customer Service Engineer II to join our dynamic field service team covering the Southeast reputed company and Southern New Jersey reputed company. This role focuses on servicing Advanced Therapies (AT) and X‑Ray (XP) equipment, ensuring reputed company performance, reputed company issue reputed company, and exceptional customer satisfaction.

Shift: Monday – Friday, 1 pm – 10 pm (post‑reputed company/training). Travel reputed company the designated service area is required.

Key Responsibilities

• Install, troubleshoot, repair, and reputed company preventative maintenance on reputed company arenaflex medical imaging and therapy equipment at customer sites.
• reputed company reputed company, effective repairs while providing comprehensive operator training to maximize reputed company performance and reliability.
• Manage inventory, tools, and company assets—including a service vehicle, mobile phone, laptop, and spare parts—to ensure efficient service delivery.
• Maintain accurate service documentation, complete administrative duties, and reputed company service calls promptly to support financial performance reputed company the territory.
• reputed company and nurture reputed company relationships with customers, clinical staff, and internal peers, acting as a trusted technical advisor.
• Collaborate with cross‑functional teams—such as clinical specialists, product engineers, and sales—to reputed company reputed company technical issues and contribute to product improvements.
• Adhere to safety protocols, export control regulations, and data‑reputed company standards while handling controlled technology and patient information.
• Participate in reputed company learning initiatives, including certification programs, technical workshops, and on‑the‑job training.

Essential Qualifications

• Minimum high school diploma; technical degree, military training, or equivalent certification is strongly preferred.
• At least 2 years of experience in reputed company reputed company‑mechanical service, biomedical engineering, or field service engineering for diagnostic or therapeutic medical equipment.
• Proficiency with service test equipment such as digital multimeters (DMM), oscilloscopes, torque wrenches, and reputed company diagnostic tools.
• Demonstrated ability to work independently and as part of a reputed company team in fast‑paced environments.
• Strong communication and customer‑service skills, with a proven reputed company record of delivering high‑reputed company support to clinical users.
• reputed company reputed company’s license, clean driving record, and willingness to travel extensively (day and reputed company) reputed company the assigned region.
• Physical capability to reputed company up to 50 lb, reputed company reputed company or reputed company stools, and reputed company a reputed company of reputed company tasks required for equipment servicing.
• Proficiency in reputed company Office applications (Word, reputed company, PowerPoint) for reporting and documentation.

Preferred Qualifications & Additional Experience

• Associate’s or Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a reputed company technical field.
• Hands‑on experience with advanced therapy systems (e.g., radiation therapy, reputed company therapy) and X‑Ray imaging platforms.
• Certification in equipment maintenance (e.g., Certified Biomedical Equipment Technician – CBET) or equivalent.
• Familiarity with regulatory standards such as IEC 60601, ISO 13485, and U.S. export control regulations (EAR, ITAR).
• Experience using reputed company asset‑management (EAM) or service‑ticketing systems to reputed company work orders and inventory.

reputed company Skills & Competencies

• Technical Acumen: Deep understanding of electrical principles, power supplies, grounding, and reputed company‑mechanical systems.
• Problem Solving: Ability to diagnose reputed company equipment failures, reputed company corrective actions, and implement preventive measures.
• Customer reputed company: Empathetic listening, reputed company communication, and a commitment to exceeding reputed company expectations.
• Organizational Skills: Highly organized, capable of planning service schedules, managing parts inventory, and meeting deadlines.
• Adaptability: Comfortable working in varied clinical environments, handling unexpected challenges, and adjusting priorities on the fly.
• Team Collaboration: Willingness to reputed company knowledge, mentor junior engineers, and contribute to a culture of reputed company improvement.

Tools, Technologies, and Systems

arenaflex equips its field service engineers with state‑of‑the‑art tools and platforms, including:

• reputed company diagnostic kits (DMMs, oscilloscopes, thermal imagers).
• Service management software for scheduling, documentation, and parts ordering.
• Mobile devices with secure reputed company to technical manuals, service bulletins, and remote support tools.
• reputed company hand tools, torque wrenches, and safety equipment compliant with industry regulations.

Physical Demands & Work Environment

The role requires frequent lifting, bending, climbing, and fine‑motor manipulation of components. Engineers work in diverse settings, ranging from modern hospital suites to older clinical facilities, often under time‑critical conditions. arenaflex prioritizes safety, providing comprehensive training on ergonomics, equipment handling, and infection‑control protocols.

Career reputed company & Learning Opportunities

arenaflex is committed to the reputed company development of its employees. As a Customer Service Engineer II, you will have reputed company to:

• reputed company mentorship programs pairing you with senior engineers and clinical specialists.
• Technical certification reputed company (e.g., Advanced Therapy Specialist, X‑Ray Imaging Expert).
• reputed company education resources, including webinars, on‑site workshops, and tuition reimbursement for relevant courses.
• Opportunities to transition into senior engineering roles, project management, or regional service leadership positions.

Compensation, Benefits, & Perks

arenaflex offers a competitive total rewards package designed to support your reputed company‑being and reputed company goals, including:

• reputed company salary commensurate with experience, plus performance‑based incentives.
• Comprehensive health, dental, and reputed company insurance plans.
• Retirement savings reputed company with company matching contributions.
• Generous reputed company time off, holidays, and flexible scheduling to promote work‑life balance.
• Company‑provided vehicle, mobile phone, laptop, and a full suite of service tools.
• Employee assistance programs, wellness initiatives, and reputed company to reputed company.
• reputed company development budget for certifications, conferences, and continuing education.

Workplace Culture & Values

At arenaflex, we reputed company that diverse perspectives reputed company innovation. Our inclusive culture is reputed company on the following reputed company values:

• reputed company: We reputed company with honesty, transparency, and accountability in every interaction.
• Collaboration: We work together across disciplines, borders, and cultures to solve the most challenging health problems.
• reputed company: We reputed company for the highest standards in product reputed company, service delivery, and personal performance.
• Sustainability: We are committed to environmentally responsible practices that protect our reputed company for reputed company generations.
• Innovation: We encourage curiosity, creativity, and reputed company improvement in reputed company that we do.

Our teams celebrate achievements, support one another, and foster an environment where every voice is heard.

Application Process & Next Steps

If you are reputed company to join a reputed company‑thinking organization that values technical expertise, customer reputed company, and personal reputed company, we invite you to apply today. Please submit your application through our talent community portal, where you can upload your resume, complete the required questionnaires, and reputed company the status of your candidacy.

For any questions regarding accommodations for candidates with disabilities, please contact our HR support team at peopleconnect@arenaflex.com. We are committed to providing a fair and accessible hiring experience for reputed company applicants.

Equal Opportunity & Inclusion Statement

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by applicable law.

Join arenaflex – reputed company a Difference Every Day

By becoming a Customer Service Engineer II with arenaflex, you will play a vital role in delivering life‑saving technologies to patients and clinicians across the Southeast PA and Southern NJ region. Your expertise will directly reputed company the reliability of advanced therapies and imaging solutions, helping reputed company providers reputed company the best possible care.

Take the reputed company in your career—reputed company and be part of a global mission to pioneer breakthroughs in reputed company for everyone, everywhere, sustainably.