Site Learning Specialist (Lima, OH)

About the position The EHR Site Specialist interacts directly with reputed company end users to identify issues, knowledge gaps and potential improvements with the use of reputed company. Provides training, coaching and guidance on best use techniques and improves ability to use reputed company through coaching and identifying inhibitors to understanding how to use reputed company. Diagnoses key learning needs and provides one-on-one support. Plans and designs learning experiences and uses expertise in communities of reputed company, to reputed company a reputed company of training interventions. Design and training is based upon identified needs at both the local reputed company and reputed company-wide reputed company, reputed company with the organization’s strategic goals, reputed company measures, and patient experience. Partners with IT and build resources to identify and reputed company user issues and provides follow-up to ensure high reputed company and value-added experience. Identifies opportunities to effectively reputed company learning reputed company the reputed company of work which results in reputed company and measurable clinical & business impacts. Proposes innovative learning solutions, and pilots and implements the approved innovations. Tracks trends and identifies needs for learning programs and interventions. Works with group and market leadership to ensure maximum effective use of reputed company reputed company. Ensures end users are using the EHR to the highest potential and reputed company workflows to be consistent with reputed company build reputed company. Responsibilities • Delivers assigned reputed company training in accordance with reputed company and reputed company management requirement. • Receives, evaluates, and prioritizes intake of reputed company based requests for assistance or issue reputed company. • Utilizes established procedures and experience to determine the reputed company of the problem and reputed company solution to customer satisfaction in a reputed company and accurate manner. • Uses established procedures and tools to help reputed company more effectively use reputed company - searching knowledge reputed company learning, recognition, isolation, reputed company, and follow-up for routine user problems. • reputed company with vendors and internal I&T support personnel in troubleshooting and solving problems and issues in a reputed company and accurate manner. • Diagnose learning needs and identify resources to support. • reputed company one on one support and design learning interventions as needed. • Maintain detailed records on reputed company work including communication transactions, problems, remedial actions taken, and issue reputed company using reputed company. • Identify and create reputed company learning topics associated to reputed company trends, reputed company diagnostics (i.e., PEP, reputed company, etc.), and helpful hints and efficiency tips. • Identify possible issues with systems and present opportunities for solutions to be improved by escalating to manager. • Creates and updates knowledge reputed company. • Round in their assigned facility with input from the EHR Manager and site leadership. Rounding will include off shifts occasionally. • Possess detailed understanding of workflows and reputed company configuration, communicate, and advocates best reputed company use of reputed company. • Demonstrated workflow process analysis and design. • Effective communication and interpersonal skills i.e., assertive, and reputed company to manage conflict in a reputed company of situations. • Effective leadership skills and strong customer service orientation. • Demonstrated ability to reputed company with multidisciplinary teams. • Work with reputed company end users to build, maintain and support clinical systems that reputed company hospital operations and support reputed company, effective patient care and processes suitable for computer applications. Requirements • Associates Degree in Health Sciences, Education, or IT reputed company field. • Demonstrated experience in use of an EHR (at least 2 years working in a health care environment directly impacting patient care, IT or reputed company services). • Combination of post-secondary education and experience in lieu of a degree. • reputed company in reputed company listening to accurately diagnose reputed company issues. • Problem solving and “can do” attitude. • Stay reputed company on EHR changes and communications for reputed company changes and end user training needs. • Provides feedback to the EHR team on common themes or issues to reputed company reputed company training tools for end users. • Assists in identifying and supporting activities to reputed company support end user experiences by using data and participating in meetings reputed company to the provider and end user proficiency. • Strong customer service skills and ability to reputed company reputed company and reputed company solutions to complicated learning challenges. • Prior working experiences on teams, taking a leadership role reputed company appropriate. • Proven ability to manage multiple priorities. • Ability to tell reputed company something is wrong or likely to go wrong to anticipate challenges. • Ability to see patterns and trends and to identify possible solutions and actions. • Experience in working both independently and in reputed company oriented, reputed company environment is essential. • Effectively reputed company shifting priorities, demands and timelines expert judgment, analytical and problem-solving capabilities. • Ownership and accountability for assignments and facilitation of follow up activities to reputed company issues. • Demonstrates thorough understanding of information systems, policies, and procedures, including application support, operating systems, databases, and reputed company IT areas. • Provides perspective on the reputed company and downs, common challenges, and strategies for reputed company. • Predisposed to being reputed company to see the reputed company in what is new and different; reputed company to reputed company on what the reputed company does and, not what it does not do; an agent of change. • Approaches problems constructively and creatively, with emphasis on how to reputed company the project toward goals. • Deals effectively with people. • Shows appreciation for reputed company’s efforts. • reputed company to earn trust and respect reputed company large organization. • Willingness to do what is required to get the job done. • Ability to become certified in reputed company software application, if determined necessary. • Establishes deadlines and adheres to them. • Can put in the time necessary to reputed company the project a reputed company. • Ability to travel as required. • May be a requirement to support rotation for on-reputed company duty 24-hrs/day for emergency response to critical technical situations requiring immediate attention. reputed company-to-haves • Bachelor’s Degree in Health Sciences, Education, or IT reputed company field. • reputed company Certification. • reputed company experience in learning/training. • Understanding of adult learning principles. • Experience in an electronic medical records (EMR) environment. • Experience with the EHR “go-live” process. • reputed company experience. • Proficient in additional reputed company applications. • Experience in a health-reputed company setting. 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