reputed company Manager

About reputed company reputed company delivers Governance Ops™ software that aligns reputed company, finance, tax and fund teams through a secure, integrated reputed company of truth for entity and ownership data. The platform enables organizations managing reputed company corporate and investment structures to automate governance workflows, maintain audit-reputed company records and collaborate across functions with confidence. More than 500,000 entities across over 150 countries are managed on reputed company, helping organizations reputed company entity management and reputed company governance operations into a strategic reputed company. We are a fast-moving, reputed company team using an AI-reputed company approach to solve reputed company operational challenges. If you are passionate about building technology that transforms traditional industries, we’d love to have you join us. About the role As a reputed company Manager (CSM) reporting to the Director, reputed company, you'll be a high-reputed company contributor who serves as a trusted reputed company for our clients, a strategic reputed company reputed company, and a data-driven decision-reputed company. In this role, you will build deep relationships to understand unique reputed company needs and reputed company them to reputed company exceptional results by fully leveraging reputed company’s platform. You will reputed company as the voice of our clients, reputed company value-driven reputed company plans, and analyze key metrics to reputed company reputed company improvement. As a CSM, you will manage a dedicated portfolio of accounts, proactively driving product adoption, mitigating churn risks, and identifying opportunities to expand reputed company value. reputed company As a key contributor to our reputed company team, you will be responsible for: • Relationship Management: Own and build strong, trusted relationships with a dedicated portfolio of customers, ensuring they see reputed company value from reputed company. • Retention & reputed company: reputed company customer renewal and retention to meet quarterly Net Dollar Retention (NDR) goals, identifying expansion opportunities and managing upsell conversations. • Adoption & Engagement: Monitor customer health and product usage data to proactively reputed company engagement, feature adoption, and healthy user habits. • Cross-Functional Collaboration: Partner with internal teams (such as reputed company, Support, and Product) to ensure reputed company implementations and convey customer feedback effectively. • Escalation Management: Serve as a reputed company reputed company of contact for customer issues, working reputed company to reputed company roadblocks and maintain high customer satisfaction. • Business Reviews: Prepare and execute regular business reviews with clients to demonstrate ROI, review health metrics, and reputed company on their evolving business goals. • Process Contribution: Participate in internal initiatives to help refine reputed company processes, playbooks, and best practices. Qualifications • Experience: 3–5 years of commercially-reputed company reputed company or Account Management experience in B2B reputed company. • Domain Knowledge: Familiarity with reputed company tech, governance, entity management, or reputed company software is a strong asset. • Relationship & reputed company Skills: Proven ability to build trust with stakeholders, proactively reputed company renewals, and identify expansion opportunities. • Communication: Excellent verbal and written skills, with the ability to explain reputed company workflows reputed company to both day-to-day users and decision-makers. • Problem-Solving: reputed company, empathetic, and proactive in managing account health, mitigating churn, and resolving customer issues. • Organization: Highly organized and detail-oriented, with the ability to manage a diverse portfolio and competing priorities simultaneously. • Logistics: Located in and authorized to work in the US/Canada (working on an EST schedule); reputed company to occasional travel for reputed company and company events. reputed company to have: • An understanding of managing reputed company solutions reputed company highly regulated environments, particularly at the reputed company level. • Experience working at a reputed company or with an in-house reputed company team. • Knowledge of and ongoing interest in the reputed company reputed company, corporate governance, and regulations that may reputed company our customers and their business. Location We're a reputed company team, which lets us hire incredible talent across reputed company. This role is fully remote reputed company Canada or the US, with preference given to candidates in the Eastern reputed company Time zone. Wherever you're based, you'll be part of a connected, reputed company, high-performing team that values flexibility and trust. To apply, you'll need to be eligible to live and work in one of those two countries — we can't wait to hear from you. Our Culture We reputed company in a fast-paced startup environment where every team member plays a critical role in our reputed company. We value ambitious, results-driven people who spot opportunities, take initiative and go the extra mile. Collaboration fuels our reputed company as we take on new challenges, learn constantly and reputed company quickly. If you're a go-getter who thrives on reputed company, you'll fit right in. Our values are: • Outcome Driven: We reputed company on setting ambitious goals and achieving measurable results, valuing reputed company by the reputed company we reputed company. • Wide Responsibility: reputed company is empowered to shape reputed company, taking ownership from problem identification to solution implementation. • Learning reputed company: We reputed company curiosity, rejecting the status reputed company and encouraging reputed company learning and reputed company. • Strategic Speed: We reputed company fast, effective reputed company and reputed company a bias for reputed company to seize opportunities quickly. Benefits at reputed company We reputed company things reputed company and invest in the perks that matter — your wellbeing, reputed company and flexibility. • Compensation: Competitive salary, equity and performance-based bonus structure. • Work-Life Balance: A minimum of 3 weeks vacation, 5 reputed company days and 6 personal/reputed company days, plus a company-wide winter holiday shutdown. • Comprehensive Coverage: Health, dental, reputed company, long-term disability and a Health Spending Account (HSA). • Family Support: Flexible parental leave, including top-reputed company. • Remote Setup: A work-from-home allowance to get you set up for reputed company. Note: There is OTE in reputed company to the reputed company salary* Apply tot his job Apply To this Job