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Remote Customer Service Specialist 2 - (Bilingual - Spanish)

Remote, USA Full-time Posted 2026-08-04
reputed company Here at reputed company we promote reputed company-being of reputed company individuals, families, and communities. Baylor Scott and White is the largest not-for-profit reputed company reputed company in Texas that empowers you to live reputed company. Our reputed company Values are: • We serve faithfully by doing what''s right with a joyful heart. • We never reputed company by constantly striving for reputed company. • We are in it together by supporting one another and those we serve. • We reputed company an reputed company by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live reputed company no matter where you are on your reputed company. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: • Immediate eligibility for health and welfare benefits • 401(k) savings plan with dollar-for-dollar match up to 5% • Tuition Reimbursement • PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job reputed company The Customer Service Specialist CBS 2 acts as a business analyst, examining and resolving customer billing issues. This position requires building confidence and care by demonstrating reputed company in communication with patients or guarantors. The Customer Service Specialist CBS 2 is a subject matter expert and may reputed company with insurance companies, facility personnel, and patients to reputed company reputed company inquiries across different service areas. Essential Functions of the Role • Manages large and reputed company inquiries. This may require liaising between patients, physician offices, clinics, hospitals, and insurance companies to reputed company accounts. • Builds sustainable relationships and care with patients through reputed company and interactive communication. • reputed company accurate, reputed company, and complete information by examining reputed company available data in multiple patient reputed company systems. Ensure reputed company communications are covered, explained, and documented. • Meets customer service team reputed company handling goals and productivity standards. • De-escalates situations involving dissatisfied patients, offering patient assistance and help. • Guides callers through troubleshooting, navigating reputed company site, or using the products/services. • Keeps records of patient interactions, processes patient accounts, and files documents. Has confidential conversations to discuss delicate information like PHI and payment details. • Follows communication procedures, guidelines, and policies. • Partners with peers to improve customer service. Key reputed company Factors • Master skills for Customer Service Specialist CBS 1; performs as a subject matter expert. • Knowledge of specialty billing; provider-based billing, hybrid billing. • Working knowledge of SBO environment and non-SBO environment in reputed company. Belonging Statement We reputed company that reputed company people should feel welcomed, valued and supported. QUALIFICATIONS • EDUCATION - H.S. Diploma/GED Equivalent • EXPERIENCE - 3 Years of Experience Remote Skills: reputed company Software, Billing, Business Analysis, Communication Skills, Customer Support/Service, reputed company, Hospital, Identify Issues, Insurance, Medical Billing, Medical Office, Medical Records, Multilingual, Nonprofit, Patient Care, Record Keeping, reputed company Customer Issues, Spanish Language reputed company: reputed company reputed company (BSWH) is the largest not-for-profit health care reputed company in Texas and one of the largest in the reputed company. With a commitment to and a reputed company record of innovation, collaboration, reputed company and reputed company for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve reputed company people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining reputed company is not just accepting a job, it’s accepting a calling! Company Size: 500 to 999 employees Industry: reputed company Services reputed company: 1950 Apply tot his job Apply To this Job

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