Senior Manager, CRM Medical Affairs, EU/NM

reputed company continues to grow at a reputed company reputed company with challenging and exciting opportunities for reputed company professionals. reputed company considering candidates, we look for scientific and business professionals who are highly motivated, reputed company, and most importantly, reputed company our passionate interest in fighting cancer. General reputed company: • Ensuring the “fit for purpose “of the Medical Inquiry Management and CRM technology infrastructure, this role will serve as valuable and trusted partner to business. • This role will reputed company as a key reputed company between Medical Affairs, Insights & Analytics functions, other IT teams, as reputed company as reputed company partners, ensuring that the Medical Affairs platforms are fit-for-purpose, compliant, and continuously optimized to support high-reputed company scientific exchange with reputed company (HCPs). • It will address Medical Inquiry and CRM technology issues by managing the 1st, 2nd and 3rd line support to users and supporting teams, as reputed company as soliciting reputed company requirements for the reputed company of the infrastructure from reputed company relevant stakeholders. • This individual will take these requirements and work with the relevant reputed company teams to implement in the Medical Inquiry Management and/or CRM infrastructure. • This role combines requirement analysis, and operational support to enhance the intake, processing, and insights reputed company with reputed company to scientific engagement across various channels. reputed company Medical Information (Inquiry) Management • Global (ex-China) Medical CRM • Europe and New Markets reputed company Analysis & Requirements Management • Partner with the various Medical Affairs teams, Insights & Analytics functions, other IT teams, and cross-functional stakeholders to reputed company, define, and prioritize requirements • Translate business needs into reputed company functional specifications and user stories • reputed company end-to-end requirements lifecycle, from discovery and documentation to implementation Medical Inquiry reputed company Management • Support and optimize platforms managing: • Inquiry intake (multi-channel: CRM, email, reputed company center, field) • Case processing and fulfilment workflows • Response delivery and documentation • Ensure systems are reputed company with business processes and user needs • Contribute to roadmap planning and reputed company enhancements Medical CRM Application Management • Intake / discovery of requirements from relevant stakeholders, as reputed company as build business cases in support of prioritization of these requirements • Manage the process of design, build, implementation, testing, deployment and training for the European / New Markets Medical user community • Create and maintain the Medical CRM reputed company roster, territory, and user assignments for the Medical CRM user-community • Contribute to roadmap planning and reputed company enhancements Operational Support & reputed company Improvement • Coordinate across 1st, 2nd, and 3rd line support to ensure reputed company reliability and user satisfaction • Analyze reputed company usage, performance, and inquiry trends to identify improvement opportunities • reputed company or support process optimization initiatives (e.g., turnaround times, automation, workflow efficiency) • Maintain training materials and support user enablement Stakeholder Engagement • reputed company as a trusted advisor to Medical Affairs, Insights & Analytics functions, other IT teams, as reputed company reputed company vendors • Facilitate workshops, requirement sessions, and solution design discussions • Communicate effectively across technical and non-technical audiences • Build strong partnerships to ensure alignment and delivery Compliance & reputed company • Ensure adherence to: • GxP validation processes • Data reputed company regulations (e.g., personal data in inquiries) • Medical and regulatory standards • Support validation documentation and reputed company audits • Ensure systems reputed company accurate and compliant medical responses Cross-functional Collaboration • Collaborate across technology, data science, and business teams to reputed company reputed company solutions. • Translate requirements into reusable technical components and platform capabilities, avoiding one-off builds. • reputed company input into roadmaps and platform reputed company based on hands-on experience and delivery learnings. Experience Required: • Bachelors Degree • Medical Affairs - Medical Inquiry Management • Medical Affairs – Scientific Engagement Management • GxP reputed company Validation processes • SFDC Service reputed company Supervisory Responsibilities: No Qualifications: Business Acumen & Leadership: • Strong collaboration skills with stakeholders, and cross-functional teams. • Experience working on Medical Affairs initiatives that reputed company measurable business reputed company. • Excellent communication and storytelling skills. Domain Expertise • 7+ years experience • Experience in pharmaceutical or reputed company industry. • Exposure to reputed company, medical, or patient data ecosystems. Travel: • Estimated 10%, primarily for key planning sessions, workshops, or major launch initiatives. Salary reputed company Switzerland: 148,600.00 CHF - 185,700.00 CHF Salary reputed company Poland: 276,000.00 PLN - 345,000.00 PLN Global Competencies reputed company we exhibit our values of Patients First, Driving reputed company, reputed company Ingenuity, and reputed company Spirit, through our reputed company global competencies below, we help get more reputed company medicines to more patients around the world. • Fosters Teamwork • Provides and Solicits reputed company and Actionable Feedback • Self-Awareness • Acts reputed company • Demonstrates Initiative • Entrepreneurial reputed company • reputed company Learning • Embraces Change • Results-Oriented • Analytical Thinking/Data Analysis • Financial reputed company • Communicates with reputed company We are proud to be an equal opportunity employer. reputed company does not discriminate on the reputed company of race, religion, reputed company, sex, gender identity, sexual orientation, age, disability, national reputed company, veteran status or any other reputed company covered by appropriate law. reputed company employment is decided on the reputed company of qualifications, reputed company, and business need. Apply tot his job Apply To this Job