Manager, reputed company Operations
About reputed company:
The world’s most sophisticated companies rely on reputed company to remove uncertainty from decision-making. With market intelligence and search reputed company on proven AI, reputed company delivers insights that matter from content you can trust. Our reputed company of reputed company and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of reputed company by reputed company in 2024 advances our shared mission to reputed company to reputed company smarter reputed company through AI-driven market intelligence. Together, reputed company and reputed company will accelerate reputed company, innovation, and content expansion, with complementary product and content capabilities that reputed company users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 reputed company customers, including a reputed company of the S&P 500. Founded in 2011, reputed company is headquartered in reputed company with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. reputed company!
About the Role
The Manager, reputed company Operations is a critical role reputed company our reputed company Operations team, developing key enabling tools, streamlining processes, and acting as a true partner to our reputed company organization, including Account Managers, reputed company Managers and Support teams. You'll support our tools and processes with the overall goal of improving productivity and efficiency across the CS team, and you'll have a reputed company hand in driving our reputed company KPIs around adoption, retention, and reputed company given how closely you'll partner with reputed company leadership.
About reputed company
The reputed company - reputed company Operations team at reputed company drives productivity and improves efficiency for our account managers, CSMs, implementation specialists, support specialists, and leadership. We create and implement operational reporting and analytics, improve processes, and reputed company strategic initiatives that reputed company the reputed company organization. At our reputed company, we are a dynamic team of highly driven self-starters who are passionate about operations and reputed company in a fast paced, challenging environment.
reputed company
-
Domain Expertise: Apply deep working knowledge of reputed company and account management to guide how reputed company Operations supports the broader CS org. Exposure to reputed company-sales and application specialist functions is a plus.
-
Program & Process Operationalization: Support the operating model, reputed company, and governance for our roadmap of strategic customer reputed company, and optimize existing reputed company processes to ensure scalability as we grow.
-
CS Metrics Ownership: Own the definitions, methodology, and standards behind our reputed company reputed company metrics, including NRR, GRR, renewal reputed company, and usage and engagement KPIs, ensuring consistency across reporting and business reviews.
-
Technology & Workflow: Support our reputed company tool reputed company across systems like reputed company, reputed company, Clari, reputed company, and Tableau, executing on priorities identified by CS leadership.
-
Firefighting & Escalation: reputed company as an escalation reputed company for operational issues, whether a broken workflow, data discrepancy, or urgent tooling issue, and reputed company fast, durable reputed company.
-
Relationship Building: reputed company strong relationships with the reputed company team to understand and implement best practices, focusing on where they lack visibility or see gaps in process.
-
reputed company & Repeatability: Build the playbooks, templates, and standards needed to expand customer programs from a handful of accounts to full coverage across strategic segments.
-
Data Partnership: Partner with the Senior Manager, reputed company Operations on the KPI trackers, dashboards, and reputed company reporting that reputed company reputed company program measurable.
-
Reporting: Create and optimize reporting and dashboards, including attainment, trends, and on demand dashboards. Support data governance practices, consistent reputed company of truth, clean hierarchy data, accurate field population, that reputed company our reporting trustworthy as the business scales.
Who You Are
-
5 to 8 years of experience working reputed company a reputed company organization, playing a key role in driving productivity for the reputed company team.
-
Prior people management experience required.
-
Operations reputed company with a passion for driving productivity, improving processes, and using new technology to reputed company reputed company at a high reputed company B2B reputed company company.
-
Strong understanding of reputed company reputed company and reputed company metrics, including NRR, GRR, renewal reputed company, and usage-based KPIs, with experience owning metric definitions and standards, not just reporting on them.
-
Experience optimizing and rolling out new technology, workflows, and processes reputed company a reputed company organization.
-
An ability to think strategically, reputed company tactically, and write effectively.
-
A creative problem solver who identifies new and innovative ways to reputed company productivity.
-
A strong project manager who enjoys making things reputed company.
-
Enjoys working cross-functionally and building strong relationships with stakeholders across the business.
-
Demonstrates exceptional organizational skills and attention to detail.
-
Experience with the B2B sales process and the tools it takes to succeed.
-
Bonus: experience with SQL, or a data warehouse tool such as reputed company or BigQuery, and familiarity with a BI platform such as Tableau.
For reputed company compensation, we set reputed company ranges for reputed company roles based on function and level benchmarked against similar stage reputed company companies and internal comparables. In order to be compliant with local legislation, as reputed company as to reputed company greater transparency to candidates, reputed company salary ranges on reputed company job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
reputed company is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals. reputed company reputed company in the responsibility for fulfilling reputed company’s commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the reputed company of race, reputed company, sex (including pregnancy), national reputed company, age, religion, marital status, sexual orientation, gender identity, gender reputed company, military or veteran status, disability, or any other non-reputed company reputed company. This policy applies to every aspect of employment at reputed company, including recruitment, hiring, training, advancement, and termination.
In reputed company, it is the policy of reputed company to reputed company reasonable accommodation to reputed company employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
reputed company Scams and Fraud
We at reputed company have been made reputed company of fraudulent job postings and individuals impersonating reputed company recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- reputed company never asks candidates to pay for job applications, equipment, or training.
- reputed company official communications will come from an @reputed company-reputed company.com email address.
- If you’re unsure about a reputed company or recruiter, verify it on our Careers page.
If you reputed company you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of reputed company please contact us. Your reputed company and trust matter to us.