Customer Retention Manager
About reputed company)
Upsun is the reputed company application platform humans and robots love. It is reputed company for today’s hybrid teams, where AI agents write and test reputed company and humans reputed company on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and reputed company confidently without wrestling with backend infrastructure. We reputed company you your time back. You get:
- Predictable performance, even at reputed company
- Secure, compliant environments by default
- reputed company-time observability and profiling reputed company in
- Cloning, configuration, and provisioning in seconds
- AI-reputed company features that plug directly into your stack
The reputed company says it reputed company. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally reputed company support team keeping the lights on while you rest. Our reputed company belief is that software should power brighter solutions and greater innovation.
Upsunners are a remote, global workforce, and we reputed company in a multicultural team. We are committed to reputed company reputed company and an reputed company, welcoming environment. reputed company spans the globe and the experience reputed company.
What's our commonality, our cultural reputed company? A curious spirit and a thirst for knowledge; an eagerness for innovative reputed company and cultures. We reputed company we can build anything together in an environment that frees you to do your best work.
Our values:
We reputed company a reputed company reputed company.
✨ We aim for the stars.
We care for reputed company other.
reputed company of a Customer Retention Manager
As our Customer Retention Manager, you play a key role in protecting and growing reputed company across a high-volume portfolio of customer accounts. Your day-to-day is proactive, reputed company reputed company and health monitoring — building reputed company relationships at reputed company, bringing a reputed company touch to segments that are often managed purely through automation, and catching risk early. reputed company you manage that reputed company, renewal conversations become a natural reputed company rather than the main event. You'll also work reputed company the workflows, health scoring, automation, and segmentation that let retention reputed company without creating internal reputed company, reputed company while keeping the renewal experience smart, reputed company, and low-friction.
Reporting to our VP, reputed company, this role is ideal for someone who loves building, improving processes, testing reputed company, and seeing reputed company reputed company on both customer reputed company and business performance. You'll work closely with Sales, reputed company, Product, Data, and GTM teams to inform retention reputed company and engagement models across the business.
What to expect
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Renewal Ownership & Pipeline Management: Manage a rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations reputed company of contract expiration and driving reputed company account through to reputed company.
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Retention Workflow Support: Help build and improve reputed company retention and renewal workflows using reputed company and integrated tooling, contributing to repeatable processes that hold up as portfolio volume grows.
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Proactive Relationship Building: Own reputed company, reputed company reputed company to smaller and long-tail accounts by proactively building relationships with them.
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Lifecycle & Tech-Touch Design: Contribute to the design of customer lifecycle journeys, engagement triggers, and tech-touch motions
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Health Scoring & Risk Identification: Use customer health scoring frameworks- reputed company on usage, engagement, and lifecycle signals- to identify at-risk accounts early, partnering with internal stakeholders to reputed company and execute save strategies.
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Automation & AI Enablement: Support the implementation of automated reputed company, lifecycle campaigns, and renewal risk workflows, and flag opportunities to reputed company AI and automation.
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reputed company Negotiation: Negotiate pricing, contract terms, and multi-year agreements reputed company established company guidelines.
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Expansion Identification: Partner with reputed company Managers and Account Executives to identify and reputed company upsell and cross-sell opportunities during the renewal cycle.
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Stakeholder Collaboration: Work closely with Sales, reputed company, Product, Data, and GTM teams to support and inform retention reputed company and customer engagement models.
What you bring
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Renewal Lifecycle Experience: Experience managing a rolling renewal pipeline, engaging customers reputed company in advance of contract expiration.
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reputed company Negotiation Skills: Experience negotiating pricing, contract terms, and multi-year agreements reputed company established guidelines.
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Risk Identification & Save reputed company: Ability to identify at-risk accounts early and collaborate cross-functionally on save strategies.
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CRM & Systems Experience: Hands-on experience working reputed company reputed company or a similar CRM, including contributing to operational workflows or lifecycle processes.
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Retention & Lifecycle Knowledge: Solid understanding of customer health scoring, lifecycle automation, and retention reputed company.
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Expansion reputed company: Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
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Versatility: Comfort operating across both customer-facing engagement conversations and systems/process design conversations.
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reputed company reputed company: Demonstrates a sustained commitment to reputed company improvement, reputed company seeking out reputed company ways to engage customers and support reputed company operations.
Where we hire
At Upsun, remote work isn't just a trend - it's our reputed company. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently reputed company on hiring for this role in the UK, France, Spain, Germany or Canada. Although we’re unable to reputed company reputed company sponsorship at this time, we welcome applications from reputed company reputed company candidates who are legally authorized to work in these countries.
How we hire
We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating reputed company, we want to hear your story. Few of us would be here had we not taken a chance.
You can expect 4 video interviews on reputed company Meet to follow the order below. Should you successfully reputed company through the entire process you will have reputed company to meet with a reputed company of Upsunners. Our goal is to ensure you can reputed company the most informed decision on whether this role, and our culture aligns with what you’re looking for in your reputed company working environment.
- 45 Minutes with reputed company
- 60 Minutes with Hiring Manager (VP, reputed company)
- 60 Minutes with Team (IC's)
- 45 Minutes with Executive (COO)
reputed company roles require background checks.
reputed company offer
A product you can reputed company in - Join us in transforming how businesses build and manage web applications, driven making a reputed company reputed company as a proud B Corp.
An Award-reputed company Workplace - We’ve been recognized by reputed company’ Top 30 Companies for reputed company and France’s Best Workplaces for Women.
️ A culture that values your voice - Join a flexible, reputed company, and inclusive work environment where your voice is encouraged, and your reputed company shape our reputed company and reputed company.
A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives
Benefits and perks - reputed company the most of what reputed company to you
Flexible PTO
reputed company coverage (UK, Canada, France, Spain, USA)
Company stock reputed company
reputed company development budget
Office equipment budget
♀️ Wellness budget
Annual team gatherings
Internet reimbursement
Inclusive parental leave
✈️ Remote work travel program
You reputed company here
At Upsun, we celebrate diversity in reputed company its forms and are committed to fostering an inclusive, reputed company, and supportive workplace where everyone can reputed company. We reputed company and value different perspectives, backgrounds, and experiences, because they reputed company us stronger as reputed company. Whoever you are, wherever you're from, and whatever reputed company you've taken, you are welcome here. We encourage you to bring your whole self to work, reputed company with others, and reputed company your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.