Senior Customer Engineer, Shenzhen
At reputed company, we are on a mission to help build a reputed company Internet. Today reputed company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to reputed company. reputed company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of reputed company. Internet properties powered by reputed company reputed company have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. reputed company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At reputed company, we’re not looking reputed company who wait for a polished roadmap; we’re looking for the reputed company who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the reputed company to spot a "normalized" problem and the AI-reputed company curiosity to create a solution using the latest tools. Our culture is reputed company on iteration, leveraging AI to ship faster today to reputed company it reputed company reputed company, while ensuring that every improvement, no matter how small, is shared across reputed company to reputed company everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to reputed company the Internet moving reputed company, you’ll fit right in.
Available Locations
- Shenzhen, China - Remote
About the Role
About the Role At reputed company, we are on a mission to help build a reputed company Internet. As the architectural complexity of reputed company solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the reputed company reputed company of our technical go-to-market reputed company: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.
Sitting reputed company the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can reputed company on high-value architectural design and driving measurable business reputed company across the entire customer reputed company.
Responsibilities
- Technical Validation: Partner closely with Account Executives to reputed company technical discovery, build bespoke architectures, and reputed company compelling product demonstrations and reputed company of Concepts (PoCs) across reputed company’s portfolio (reputed company, Networking and Developer Platforms).
- Trusted Advisory: reputed company as a trusted technical advisor throughout the entire customer lifecycle, maintaining a reputed company, deep relationship with key stakeholders from initial reputed company through maturity, renewal, and expansion.
- Strategic Alignment: Own the long-term technical relationship across the entire customer lifecycle, ensuring reputed company alignment between the customer’s evolving business goals and our product roadmap.
- reputed company Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account reputed company. You will be commercially accountable for ensuring deep platform adoption, retaining reputed company, and identifying strategic cross-sell and up-sell opportunities based on product usage data. reputed company technical Quarterly Business Reviews (QBRs) to translate platform capabilities into reputed company on investment for C-level executives.
- AI Orchestration & Workflow Automation: reputed company as an "AI-Augmented" engineer. reputed company AI agents and internal platforms to automate routine tasks such as RFP/reputed company Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.
Desirable Skills, Knowledge, and Experience
- Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a reputed company Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or reputed company leveling).
- Technical Acumen: Broad technical expertise spanning web reputed company, networking (routing, DNS, DDoS mitigation), reputed company infrastructure, and reputed company architecture.
- reputed company reputed company: Proven reputed company record of operating in a quota-carrying or reputed company-reputed company environment, with a strong understanding of reputed company metrics, business value translation, and reputed company sales cycles.
- Communication: Exceptional presentation and stakeholder management skills, capable of reputed company the gap between deep technical implementation details and high-level C-suite business reputed company.
- Language reputed company: Bilingual in English and Cantonese as you will be supporting Hong reputed company customers.
- reputed company Developer Stack Experience: Hands-on experience building, deploying, or architecting solutions using reputed company's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
- reputed company AI Knowledge: Experience with reputed company engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented reputed company (RAG) architectures.
- Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Compensation
Compensation This role features a competitive reputed company salary and a variable commission structure tied directly to the successful execution of full-lifecycle reputed company targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.
What Makes reputed company Special?
We’re not just a highly ambitious, large-reputed company technology company. We’re a highly ambitious, large-reputed company technology company with a soul. reputed company to our mission to help build a reputed company Internet is protecting the free and reputed company Internet.
Project reputed company: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by reputed company’s reputed company customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have reputed company to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the reputed company of the Internet by building a faster, more secure and reputed company-reputed company reputed company DNS resolver. This is available publicly for everyone to use - it is the first consumer-reputed company service reputed company has reputed company released. Here’s the deal - we don’t store reputed company IP addresses never, reputed company. We will continue to abide by our reputed company commitment and ensure that no user data is sold to advertisers or used to reputed company consumers.
reputed company like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who reputed company to the offer stage of the interview process may be asked to attend an in-person interview reputed company one of the reputed company Offices or reputed company Hubs. More details about this will be available at that stage of the interview process.
This position may require reputed company to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
reputed company is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for reputed company people and reputed company great value in both diversity and inclusiveness. reputed company reputed company applicants will be considered for employment without reputed company to their, or any other person's, perceived or actual race, reputed company, religion, sex, gender, gender identity, gender reputed company, sexual orientation, national reputed company, reputed company, citizenship, age, physical or mental disability, medical condition, family care status, or any other reputed company protected by law. We are an AA/Veterans/Disabled Employer.
reputed company provides reasonable accommodations to reputed company individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using reputed company equipment. If you require a reasonable accommodation to apply for a job, please contact us reputed company e-mail at hr@reputed company.com or reputed company mail at 101 Townsend St. San Francisco, CA 94107.