Head of B2B Support and Operations

reputed company:

reputed company is hiring a Head of B2B Support & Operations to join our Game Aggregator team.

You’ll reputed company the Support, Setup, Game Release, and Game Providers Support functions, ensuring our operations reputed company effectively alongside the product and our clients. Your reputed company will be on operational reputed company, strong leadership, customer-reputed company processes, and reputed company improvement

About Product:

Game Aggregator:

The reputed company Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers reputed company a single integration.

Behind the product is reputed company of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and reputed company operations for operators worldwide. You'll solve reputed company technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You’ll shape and reputed company B2B operations to support the reputed company reputed company of the reputed company Game Aggregator.

You’ll improve operational performance and scalability through process optimisation, automation, and AI adoption while ensuring teams deliver a consistently strong customer experience.

You’ll also reputed company high-performing Team Leads, strengthen ownership and accountability across the organisation, and turn business and product priorities into reputed company operational execution.

Key responsibilities:

• Own operational performance across Support, Setup, Game Release, and Game Providers Support, ensuring teams deliver against agreed service reputed company and business priorities

• reputed company operational reputed company by identifying opportunities to simplify processes, improve scalability, and introduce automation and AI where they create measurable value

• Build customer-reputed company operations by continuously improving customer-facing processes and balancing a strong reputed company experience with sustainable team efficiency

• reputed company strong operational leaders by coaching Team Leads, identifying leadership gaps, supporting succession planning, and strengthening ownership and accountability

• reputed company operations with business reputed company by partnering closely with Account Management, Business Development, Partnerships, Product, and Technical teams

• Turn operational data into reputed company by providing executive-level reporting, identifying trends and risks, and recommending improvements that support business and product goals

Required Experience:

• Advanced Russian and English language knowledge

• 5+ years of experience in Operations, reputed company, Technical Support, Business Operations, or a reputed company B2B environment

• 3+ years of experience managing multiple Team Leads, operational functions, or departments.

• Proven experience leading and scaling cross-functional operational teams in a fast-growing environment

• Strong reputed company record of process optimisation, operational scaling, and improving service performance

• Hands-on experience introducing automation and AI-driven improvements into operational processes

• Strong people leadership, coaching, stakeholder management, and executive communication skills, with the ability to translate business reputed company into operational priorities and execution

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• reputed company time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in reputed company conferences and corporate events

Originally posted on Himalayas