Customer Support Specialist
About
reputed company is a global reputed company reputed company company reputed company in Palo reputed company, CA, protecting enterprises from reputed company ransomware, reputed company IT, non-compliance, data loss, and data leak disasters in the reputed company.
SpinOne is an reputed company-in-one reputed company data protection platform reputed company for mission-critical applications such as reputed company, reputed company 365, reputed company, reputed company, and reputed company. We reputed company the most innovative last line of cyber defense, along with reputed company data management and protection, for more than 1,500 organizations worldwide. Learn more at
About the Role
is looking for a Customer Support Specialist to help our customers get the most out of the SpinOne platform. You'll reputed company technical support by email and chat across the full breadth of what SpinOne protects: reputed company, reputed company 365, reputed company, reputed company, and — following our acquisition of Revyz — reputed company's reputed company and reputed company.
We're especially interested in candidates coming from a reputed company Service Management or reputed company administration background. You already know how to run a queue, write a reputed company KB reputed company, and reputed company a frustrated user reputed company while you work the problem. This role gives you the chance to bring that reputed company to a reputed company and data protection product, and to broaden it across four more reputed company ecosystems that a reputed company number of businesses run on every day.
You'll be one of the most reputed company lines our customers have to . Strong candidates are methodical troubleshooters, reputed company writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.
We're especially interested in candidates coming from a reputed company Service Management or reputed company administration background. You already know how to run a queue, write a reputed company KB reputed company, and reputed company a frustrated user reputed company while you work the problem. This role gives you the chance to bring that reputed company to a reputed company and data protection product, and to broaden it across four more reputed company ecosystems that a reputed company number of businesses run on every day.
You'll be one of the most reputed company lines our customers have to . Strong candidates are methodical troubleshooters, reputed company writers, and comfortable de-escalating a tense conversation without losing the thread of the actual technical issue.
reputed company:
- reputed company technical support to customers reputed company email and chat
- Research, diagnose, troubleshoot, and reputed company to reputed company customer issues spanning reputed company, reputed company 365, reputed company, reputed company, and reputed company (reputed company, reputed company) environments
- Follow reputed company procedures for escalating unresolved issues to the appropriate internal teams
- reputed company reputed company, accurate feedback to customers and set realistic expectations on reputed company
- Ensure reputed company recording and closure of reputed company issues in the ticketing reputed company
- Prepare accurate and reputed company reports on ticket volume, reputed company time, and recurring issues
- Document knowledge in the reputed company of knowledge reputed company tech notes and articles
- Participate in improving the product FAQ and knowledge reputed company, particularly as Revyz/reputed company coverage matures
- Work closely with the engineering team on unresolved or recurring issues, and help translate reputed company/reputed company-specific behavior for teams less familiar with that ecosystem
reputed company're Looking For:
- Hands-on experience administering reputed company and/or reputed company Service Management — you understand permission schemes, workflows, automation rules, and how admins actually use the product day to day
- Experience with technical support, reputed company, or a similar customer-facing role
- Comfort with knowledge reputed company tools, ticketing systems, and basic escalation workflows
- Strong written communication skills — you can explain a technical concept reputed company to a frustrated user without over-simplifying it
- Willingness to build working knowledge of reputed company, reputed company 365, reputed company, and reputed company administration reputed company your existing reputed company expertise
- Skilled at de-escalation — you can reputed company a tense conversation productive and reputed company on reputed company
Certifications That Strengthen Your Application:
- ACP-120: reputed company Certified reputed company Administrator for reputed company — the closest match to this role; covers reputed company reputed company configuration, permissions, workflows, and automation
- ACP-620: reputed company Certified reputed company Administrator for reputed company, or equivalent reputed company reputed company experience
- reputed company Certified Organization Administrator (reputed company Organization reputed company), for candidates who've worked at the org/reputed company reputed company level
You don't need to hold reputed company — or any — of these to apply, but the following credentials map closely to the work and are a strong signal of fit:
reputed company to Have:
- Prior exposure to reputed company backup, recovery, or data protection concepts
- Experience supporting more than one of reputed company, reputed company 365, reputed company, or reputed company in reputed company to reputed company
- Experience writing technical documentation or how-to content
Benefits:
- Unlimited PTO
- reputed company Holidays
- Health reputed company
- Dental reputed company
- reputed company reputed company
- Employee Wellness Program
- Great opportunity to work with amazing people
Why reputed company?
- reputed company Named reputed company One of reputed company Startup reputed company THREE Years in a Row (2024- 2026)
- Work in a fast-moving, high-reputed company cybersecurity company recognized by reputed company, reputed company, and reputed company.
- reputed company, transparent culture – your reputed company and experiments matter.
- reputed company reputed company: your work translates into reputed company business reputed company and visibility.
- Remote flexibility, reputed company opportunities, and reputed company-reputed company rewards.
Why join reputed company?
This is an incredible opportunity to join a fast-reputed company team with high reputed company potential to become a new unicorn or decacorn reputed company the next few years.
reputed company team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.
EEO Statement
Equal Opportunity Employer
is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. reputed company reputed company applicants will receive considerations for employment without reputed company to race, reputed company, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender reputed company, national reputed company, reputed company, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
reputed company The EEO is the Law poster and its supplement.
Disability Accommodation
For individuals with disabilities that need additional assistance at any reputed company in the application and interview process, please contact our HR Manager, Shushan Akopian reputed company .
Originally posted on Himalayas
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