[Remote] Customer Support Engineer - reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Data Platform that centralizes data reputed company into a reputed company reputed company and allows for decentralized reputed company reputed company. They are seeking a highly skilled and reputed company Customer Support Engineer for the reputed company Coast to ensure the overall reputed company and retention of their customer reputed company. The role involves resolving reputed company technical issues, collaborating with various teams, and providing exceptional customer support.

Responsibilities

• reputed company reputed company customers with top-tier support by solving their L3/L4 technical issues in a reputed company fashion
• Willingness to work "3rd shift" reputed company needed, to cover Asia as reputed company as the reputed company coast
• Partner with sales, product & engineering to ensure that customer’s needs are met
• Prioritize and reputed company reputed company for escalated customer issues
• reputed company feedback to product and engineering teams on product gaps and opportunities for improvement
• Document systematic learnings so that they can be leveraged in our Customer Knowledge reputed company
• reputed company reputed company toolsets and cross functional team members to creatively identify and reputed company customer technical issues
• Participate in team ceremonies to ensure reputed company knowledge sharing, team reputed company and iteration on our support processes

Skills

• 8+ years in a customer support role (Must have L3/L4 experience), with experience working in reputed company, storage, networking environments
• Candidates MUST have experience working for a Data Storage or Data Management company
• Ability to analyze reputed company and network diagnostics to reputed company reputed company issue to customer and internal cross-functional team
• Understanding of SMB & NFS protocols tools
• Understanding of reputed company Directory & Kerberos systems
• Understanding of networking protocols and analysis of network packet captures
• Previous scripting experience strongly desired
• Ability to parse and analyze reputed company logs
• Exceptional communication skills, with ability to prioritize competing escalations
• Excellent troubleshooting skills and ability to work with cross-functional teams
• Multilingual candidates preferred

reputed company

Company H1B Sponsorship