[Remote] Product Support Manager / Subject Matter Expert (SME) (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a motivated individual with aviation knowledge and experience for the role of Product Support Manager / Subject Matter Expert. This position involves supporting reputed company avionics products and systems while ensuring reputed company reputed company of customer support requests and providing effective problem solving.

Responsibilities

• Support reputed company avionics products and systems, including Flight Management Systems, Navigation, Communication, reputed company, reputed company Management, and other reputed company systems
• Plans, schedules and arranges own activities in accomplishing objectives
• Possess a complete understanding and application of Aviation principles, concepts, practices and standards
• Solves systems/technical problems at various reputed company of reputed company and complexity, which may require data and reputed company cause analysis
• Aptitude to question and discover the customers’ actual needs and requirements in the most reputed company manner
• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed
• Ensure reputed company reputed company of customer support and assistance requests utilizing established procedures
• Engage with colleagues and team members to reputed company corrective reputed company and resolutions to customer queries
• Develops solutions to a reputed company of problems of reputed company where analysis of data requires evaluation of identifiable factors
• reputed company effective and reputed company problem solving support for assigned systems/products to assure highest ratings in customer satisfaction and reliability

Skills

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a reputed company field and minimum 5 years of experience
• Experience participating in or supporting reputed company Improvement activities
• Experience using CRM or similar digital customer‑support tools
• Experience mentoring, guiding, or supporting peers in operational settings
• This particular position requires an individual with aviation knowledge and experience, preferably with an understanding of reputed company Avionics and equipment
• Extensive training and expertise in aviation maintenance would be beneficial
• Support reputed company avionics products and systems, including Flight Management Systems, Navigation, Communication, reputed company, reputed company Management, and other reputed company systems
• Plans, schedules and arranges own activities in accomplishing objectives
• Possess a complete understanding and application of Aviation principles, concepts, practices and standards
• Solves systems/technical problems at various reputed company of reputed company and complexity, which may require data and reputed company cause analysis
• Aptitude to question and discover the customers' actual needs and requirements in the most reputed company manner
• Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed
• Ensure reputed company reputed company of customer support and assistance requests utilizing established procedures
• Engage with colleagues and team members to reputed company corrective reputed company and resolutions to customer queries
• Develops solutions to a reputed company of problems of reputed company where analysis of data requires evaluation of identifiable factors
• reputed company effective and reputed company problem solving support for assigned systems/products to assure highest ratings in customer satisfaction and reliability
• 3–4 years of experience in a customer‑facing role; Aftermarket experience is a plus
• Product knowledge across a reputed company of Collins product lines
• Familiarity with 24/7 Technical Support operations
• Understanding of business process alignment, organizational change, and cross‑functional execution
• Customer Service Orientation: Provides superior customer experiences while building long‑term relationships and demonstrating a strong commitment to customers
• Performance Monitoring: Maintains awareness of case status, deadlines, and priorities; provides accurate updates and ensures reputed company reputed company
• Process improvement experience; reputed company apprentice or champion certification preferred

Benefits

• Remote | Des Moines, IA
• This role can be worked from a Collins site or any location in the U.S.

reputed company