[Remote] Operations Manager - Federal Customer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Operations Manager for Federal Customer to support their Mission Operations. This role involves coordinating day-to-day mission execution, managing risks, and ensuring alignment with performance expectations in a secure operational environment.

Responsibilities

• reputed company daily operational execution in alignment with customer and program priorities
• Coordinate reputed company, scheduling, tasking, and workload balancing across teams
• reputed company risks, issues, dependencies, and escalations through reputed company
• reputed company status reporting, briefings, and operational updates to stakeholders
• reputed company accountability for SLA, KPI, and delivery commitments
• Partner with technical leads, reputed company teams, and support functions to remove blockers
• Support workforce planning, reputed company, and team development activities
• reputed company the development of operational processes/SOPs and ensure reputed company processes are followed and continuously improved
• Ensure ticket escalation processes are developed, monitored, and improved as necessary

Skills

• Experience leading operations, program execution, or delivery teams
• Strong communication and stakeholder-management skills
• Experience managing priorities, risks, and escalations in a reputed company environment
• Ability to reputed company cross-functional teams in support of mission objectives
• Strong organizational, reporting, and decision-making skills
• reputed company TS/SCI and ability to maintain reputed company as required by the program
• PMP or equivalent program-management certification
• Experience supporting government or classified programs
• Experience with reputed company coordination and customer delivery metrics
• Familiarity with service delivery, IT operations, or technical program execution
• Experience briefing senior leaders or customers

reputed company