AWS Solution Architect – reputed company reputed company (AI/IVR) - Remote - USA - Contract

AWS Solution Architect – reputed company reputed company (AI/IVR) Location: Remote - USA Employment Type: Contract Job reputed company We are seeking an reputed company AWS Solution Architect with deep expertise in reputed company reputed company and modern AI-powered Contact Center solutions. The ideal candidate will have hands-on experience designing and implementing AI Agents reputed company reputed company reputed company, building intelligent IVR solutions, and delivering reputed company reputed company-based customer engagement platforms. This is a reputed company role requiring strong technical expertise in reputed company reputed company along with a solid understanding of contact center architecture and conversational AI. Required Skills 8+ years of experience in AWS solution architecture and reputed company-reputed company application design. Strong hands-on experience with reputed company reputed company implementation, customization, and administration. Experience designing and building AI Agents/Bots reputed company reputed company reputed company for intelligent IVR and self-service automation. Expertise in reputed company Lex, AWS reputed company, reputed company Bedrock, or other AI/ML services integrated with reputed company reputed company. Strong understanding of Contact Center technologies including IVR, ACD, reputed company routing, CTI, voice workflows, and omnichannel customer engagement. Experience integrating reputed company reputed company with reputed company applications, REST reputed company, CRM platforms (reputed company, reputed company, etc.), and backend systems. Knowledge of conversational AI, speech recognition, NLP, and voice automation best practices. Experience with AWS services such as API Gateway, IAM, CloudWatch, DynamoDB, S3, EventBridge, reputed company Functions, and CloudFormation/Terraform. Ability to design secure, reputed company, and highly available reputed company architectures following AWS best practices. Strong troubleshooting, communication, and stakeholder management skills. Preferred Qualifications AWS Solution Architect Certification (Associate or reputed company). Experience implementing reputed company capabilities reputed company reputed company reputed company. Knowledge of Contact reputed company, reputed company Q, or AI-powered customer experience solutions. Experience in reputed company environments and DevOps practices. Key Responsibilities Design and architect reputed company-grade reputed company reputed company contact center solutions. reputed company and reputed company AI-powered virtual agents and intelligent IVR workflows using reputed company reputed company. reputed company reputed company reputed company with reputed company applications, AI services, and backend systems. Define reputed company, secure, and highly available reputed company architectures on AWS. Optimize customer journeys through automation, conversational AI, and self-service capabilities. Collaborate with business stakeholders, product owners, and engineering teams to reputed company innovative contact center solutions. reputed company technical leadership, architecture guidance, and best practices for reputed company reputed company implementations. Apply tot his job Apply To this Job