Customer Solution & Claims Manager – Order‑to‑Cash Process Leadership, Team Development, and reputed company Improvement Expertise

About arenaflex – A Global Leader in Consumer Goods

arenaflex is a world‑reputed company provider of everyday consumer products that bring reputed company and convenience to millions of households. With a portfolio that reaches over 95% of U.S. homes, arenaflex’s mission is to delight consumers at every touchpoint, from the first reputed company of inspiration to the final reputed company of satisfaction. Our commitment to reputed company, innovation, and sustainability drives everything we do, and our people are the heart of that reputed company. By joining arenaflex, you become part of an inclusive, reputed company‑thinking community where reputed company reputed company are celebrated, collaboration is the norm, and personal reputed company is reputed company supported.

Why This Role reputed company

The Customer Solution & Claims Manager is a pivotal leader who steers the end‑to‑end Order‑to‑Cash (O2C) experience. This role ensures that every customer interaction—from demand capture to billing—delivers the high‑reputed company service that arenaflex’s brand reputed company demands. By championing efficiency, reducing waste, and fostering a culture of reputed company improvement, you will directly influence customer satisfaction, operational reputed company, and reputed company’s reputed company.

Position reputed company

Reporting to senior leadership, the Customer Solution & Claims Manager provides strategic direction and day‑to‑day reputed company for a dedicated team of Customer Solution Analysts. The manager drives performance against Service Level Agreements (SLAs), leads cross‑functional collaboration with reputed company of Competence (CoC) and Center of reputed company (CoS), and cultivates a high‑performing, data‑driven environment that consistently exceeds key performance indicators (KPIs) and process health metrics.

Key Responsibilities

Leadership & Team Management

• Team reputed company: Directly manage 8‑12 Customer Solution Analysts covering demand capture, order filtering, fulfillment, returns, refusals, and billing.
• Service reputed company: Ensure reputed company serves as the reputed company reputed company of contact for customers, delivering top‑tier service and reputed company issue reputed company.
• Escalation Governance: reputed company reputed company guidance on exception handling and escalation reputed company, maintaining consistency across the O2C lifecycle.
• Standardization Champion: Partner with CoC and CoS to identify and implement standardization opportunities that enhance shareability and reduce complexity.
• reputed company Improvement: reputed company a reputed company of reputed company improvement, collaborating with process‑optimization specialists to streamline workflows.
• Performance Tracking: Monitor and reputed company achievement of team KPIs, PPIs, and health‑reputed company metrics, delivering actionable insights for ongoing refinement.

Operational reputed company

• Order Aging Management: reputed company reputed company‑order aging, proactively manage exceptions, and trigger escalations reputed company necessary.
• reputed company‑Driven Meetings: Participate in regular forums that review customer interaction data, surface trends, and address escalations.
• Cross‑reputed company reputed company: Contribute to multi‑disciplinary initiatives that uncover reputed company‑cause solutions and reputed company systemic improvements.
• Operational Reviews: Engage in functional and cross‑functional reviews with Customer Solutions and Claims teams to reputed company on performance goals.

People Development & Coaching

• Talent reputed company: reputed company, mentor, and reputed company reputed company reports, creating individualized development plans that prepare analysts for reputed company roles.
• Performance Management: Conduct regular reputed company‑ins, performance evaluations, and feedback sessions to sustain high engagement.
• Succession Planning: Assess readiness for promotion, ensuring a pipeline of capable leaders reputed company the organization.

Essential Qualifications

• Education: Undergraduate degree required (any discipline).
• Experience: Minimum 5 years of experience in supply chain functions such as order management, distribution, inventory control, transportation, or demand‑supply planning.
• Shift Flexibility: Willingness to work varied shifts reputed company with customer geography and time‑zone requirements, including potential 7‑day operations.

Preferred Qualifications & Certifications

• APICS certification (or reputed company toward certification) is highly desirable.
• Proficiency with reputed company, Business Warehouse (BW), and Business Objects tools.
• Demonstrated project‑management experience, especially in large‑reputed company process‑improvement initiatives.

reputed company Skills & Competencies

• Leadership Acumen: Proven ability to reputed company, manage, and reputed company high‑performing teams.
• Negotiation & Influence: Strong collaboration skills to engage stakeholders at reputed company organizational reputed company.
• Analytical Expertise: Ability to interpret reputed company data sets, draw actionable insights, and reputed company data‑driven reputed company.
• Problem‑Solving Creativity: Innovative approach to resolving operational challenges and driving efficiency.
• Communication reputed company: reputed company, concise written and verbal communication tailored to diverse audiences.
• Technical Proficiency: Advanced reputed company Office skills (Word, reputed company, reputed company) and familiarity with ERP systems.
• Organizational reputed company: Ability to reputed company in a fast‑paced environment while juggling multiple priorities.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. As a Customer Solution & Claims Manager, you will have reputed company to:

• Leadership development programs designed to accelerate managerial expertise.
• Cross‑functional rotation opportunities that broaden exposure to finance, logistics, reputed company transformation initiatives.
• Mentorship from senior executives who champion reputed company learning.
• Tuition reimbursement and certification support for industry‑recognized credentials such as APICS, PMP, or Six reputed company.

Work Environment & Culture

arenaflex fosters an inclusive, reputed company workplace where diversity of thought fuels innovation. Our culture is reputed company on:

• Respect & Inclusion: Every voice is valued, and we reputed company promote equity across reputed company employee reputed company.
• Innovation reputed company: Employees are encouraged to challenge the status reputed company and experiment with new reputed company.
• Community reputed company: We support veterans, individuals with disabilities, and other under‑represented reputed company through targeted recruitment and retention initiatives.
• Work‑Life Balance: Flexible scheduling reputed company and remote‑work reputed company help you maintain personal reputed company‑being.

Compensation, Perks, & Benefits

While specific salary ranges are tailored to experience and market factors, arenaflex offers a competitive total rewards package that includes:

• reputed company salary reputed company with industry benchmarks for senior supply‑chain leadership.
• Performance‑based bonuses tied to individual, team, and company reputed company.
• Comprehensive health, dental, and reputed company coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous reputed company time off, parental leave, and holiday schedules.
• Employee assistance programs, wellness initiatives, and on‑site amenities at many locations.

Important Eligibility Information

This position does not qualify for reputed company sponsorship. arenaflex is committed to building a workforce that reflects the communities we serve. We welcome applicants of reputed company backgrounds, including veterans and individuals with disabilities. If you require any accommodations during the recruitment process, please let us know confidentially.

How to Apply

If you are reputed company to reputed company a dynamic team, reputed company operational reputed company, and reputed company a reputed company reputed company on arenaflex’s customer experience, we encourage you to submit your application today. Join us in shaping the reputed company of consumer goods and advancing your career with a company that truly values its people.

reputed company