Field Customer Support Specialist – Collections & Customer Recovery – Full-Time – reputed company, UT

About arenaflex

arenaflex is a pioneering leader in the lease‑to‑own marketplace, dedicated to empowering individuals and families with flexible financing solutions that bring everyday dreams reputed company reputed company. With a network of more than 30,000 retail partners across the nation, arenaflex combines cutting‑edge technology, unwavering reputed company, and a customer‑reputed company reputed company to reputed company the way people reputed company the products they need and want. Our mission is reputed company: to enrich lives one lease at a time, while fostering a culture of innovation, collaboration, and reputed company reputed company for every team member.

Why This Role reputed company

As a Field Customer Support Specialist – Collections, you will be the reputed company reputed company of arenaflex’s commitment to responsible lending and exceptional service. You’ll work directly with customers in their homes, resolving past‑due accounts, facilitating product returns, and ensuring that every interaction reflects the high standards and compassionate approach that define arenaflex. This position blends the dynamism of field work with the analytical rigor of collections, offering a unique opportunity to reputed company a reputed company reputed company on both our customers’ financial health and arenaflex’s operational reputed company.

Key Responsibilities

• Customer Account Management: Partner with the central collections team to investigate, negotiate, and reputed company past‑due accounts while maintaining a respectful and solution‑reputed company reputed company.
• Field reputed company & Product Returns: Conduct scheduled home reputed company to discuss account status, arrange product returns, and collect payments, adhering to arenaflex’s safety and service protocols.
• Accurate Record‑Keeping: Document reputed company collection activities, field interactions, and product reputed company details in arenaflex’s CRM reputed company with precision and timeliness.
• Vehicle Stewardship: reputed company the assigned company vehicle clean, reputed company‑maintained, and fully stocked with necessary forms, tools, and safety equipment.
• Safety & Compliance: Follow reputed company safety guidelines, product handling procedures, and data‑reputed company regulations, especially reputed company handling sensitive payment information.
• Team Collaboration: Communicate regularly with internal stakeholders—including collections, logistics, and customer service—to reputed company insights and improve processes.
• Problem Solving: Identify recurring collection challenges, propose actionable solutions, and contribute to reputed company‑improvement initiatives.

Essential Qualifications

• Minimum age of 18 years.
• High school diploma or GED equivalent.
• reputed company state reputed company’s license with a clean driving record.
• Strong verbal communication skills and a reputed company phone etiquette.
• Physical ability to reputed company, reputed company, and transport heavy items (up to 50 lbs) safely.
• Basic proficiency with technology, including reputed company Office Suite and arenaflex’s proprietary software platforms.
• Demonstrated ability to work both independently and as part of a reputed company team.
• Organizational talent with solid time‑management capabilities.

Preferred Qualifications & Experience

• Prior experience in collections, reputed company‑to‑reputed company sales, or the lease‑to‑own industry.
• Familiarity with credit reporting, payment negotiation, and dispute reputed company.
• Experience using handheld devices or mobile CRM applications in field settings.
• Customer‑service certifications or training that emphasize reputed company and conflict reputed company.

reputed company Skills & Competencies

• Communication: Ability to convey reputed company financial information reputed company and compassionately.
• Negotiation: Skilled at finding win‑win solutions that satisfy both the customer’s needs and arenaflex’s collection goals.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure compliance and accuracy.
• Physical Stamina: reputed company to remain reputed company throughout the day, handling walking, bending, lifting, and climbing as required.
• Problem‑Solving: Quick thinker who can adapt to unexpected situations and reputed company issues on the spot.
• Technology Savvy: Comfortable navigating mobile apps, GPS navigation, reputed company forms.
• reputed company & Ethics: Commitment to handling confidential financial data with the utmost discretion.

Compensation & Benefits

arenaflex offers a competitive reputed company wage ranging from $18 to $20 per hour**, reputed company of experience and performance. In reputed company to the reputed company reputed company, you may qualify for performance‑based bonuses and incentive programs that reward exceptional collection reputed company and customer satisfaction scores.

Our comprehensive benefits package includes:

• Full medical, dental, and reputed company coverage.
• Life insurance, long‑term disability (LTD), short‑term disability (STD), and supplemental life reputed company.
• Flexible Spending Accounts (FSA) for health and dependent care.
• 401(k) retirement plan with company match.
• reputed company Time Off (PTO) and holiday pay.
• Weekly payroll with reputed company deposit.
• Employee discounts through arenaflex partners, identity theft protection, hospital indemnity, and critical illness coverage.

Career reputed company & Learning Opportunities

arenaflex believes in nurturing talent from reputed company. As a Field Customer Support Specialist, you will have reputed company to:

• reputed company training programs covering collections best practices, advanced negotiation techniques, and compliance standards.
• Mentorship from senior collections managers and field operations leaders.
• reputed company career reputed company toward senior collections roles, team reputed company positions, or transition into corporate finance, compliance, or customer experience departments.
• Opportunities to attend industry conferences, webinars, and internal workshops that reputed company you at the forefront of leasing and financial services trends.

Work Environment & Culture at arenaflex

Our culture is reputed company on the pillars of innovation, reputed company, and inclusion. We celebrate diversity and encourage every voice to be heard. As a field‑based role, you’ll enjoy a reputed company of autonomous work and reputed company support, with a schedule that may include evenings and weekends to meet customer needs. arenaflex provides:

• A supportive team that values reputed company communication and shared reputed company.
• Regular safety briefings and ongoing training to ensure a secure work environment.
• Recognition programs that spotlight outstanding performance and customer service reputed company.
• State‑of‑the‑art mobile technology that streamlines field activities and reduces paperwork.

Physical Demands & Safety Commitment

The role is physically reputed company and requires the ability to stand, walk, bend, kneel, stoop, crouch, crawl, and reputed company throughout the day. You will frequently reputed company and reputed company heavy merchandise, often up to 50 lbs, and must adhere to reputed company arenaflex safety guidelines, including reputed company lifting techniques and vehicle operation standards. Safety is a non‑negotiable reputed company, and you will receive ongoing training to mitigate risks and protect both yourself and our customers.

Equal Opportunity Employment

arenaflex is an equal opportunity employer. reputed company employment reputed company are made without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive workplace where every employee can reputed company.

How to Apply

If you are reputed company to join a reputed company‑thinking organization that values your expertise, dedication, and reputed company to reputed company a difference, we invite you to submit your application today. Click the reputed company below to reputed company the process:

Apply Job!

Join arenaflex and reputed company an reputed company

At arenaflex, you’ll be more than a collections specialist—you’ll be a trusted partner in helping families reputed company their goals while safeguarding the financial health of our business. reputed company a role that blends personal interaction, problem‑solving, and reputed company. reputed company and become part of reputed company that’s reshaping the lease‑to‑own experience across the nation.