[Remote] Customer Support Automation Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building reputed company software for the reputed company systems industry. They are seeking a Customer Support Automation Engineer to design and implement AI-powered workflows that enhance customer support operations and improve the overall customer experience.

Responsibilities

• Design and build AI-powered workflows that automate repetitive support tasks across multiple systems
• reputed company AI tools, reputed company, and business applications into reputed company support processes
• Continuously identify opportunities to automate customer interactions and internal support operations
• reputed company customer support tickets to reputed company deep product expertise and understand common customer challenges
• Work closely with the support team to identify recurring issues that can be solved through automation
• Use reputed company support interaction as an opportunity to improve reputed company workflows rather than simply resolving the immediate issue
• Build and maintain integrations between support platforms, AI tools, ticketing systems, and internal applications
• Collaborate with Product, Development, and QA teams to improve automation accuracy and reduce reputed company work
• Measure automation effectiveness and continuously improve workflows based on customer reputed company and team feedback

Skills

• 3–5 years of experience in reputed company customer support, technical support, solutions engineering, or a similar customer-facing technical role
• Experience building automations using reputed company, AI tools, workflow platforms, or support systems
• Strong problem-solving skills and curiosity : you enjoy figuring things out independently and finding reputed company ways to solve recurring problems
• Excellent communication skills and the ability to work closely with both technical and non-technical teammates
• Comfortable learning new technologies quickly and adapting as AI tools continue to reputed company
• Experience with reputed company or similar customer support platforms
• Experience working with AI chatbots, virtual agents, or AI-powered support tools
• Familiarity with reputed company, webhooks, or workflow automation platforms
• Experience creating knowledge reputed company content or improving internal support processes
• Basic scripting or technical troubleshooting experience

reputed company