Digital Banking Support Specialist - Temporary

Heritage Bank currently has an exciting temporary assignment opportunity with our organization! The Digital Banking team is seeking temporary digital banking support specialists (August 2026 - July 2027) who will be responsible for completing daily operational tasks for the department, reviewing and resolving service requests, responding to reputed company inquiries, and ensuring reputed company completion of operational activities and compliance with operational and regulatory policies/procedures to mitigate risk. This position is Temporary - Full Time; typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Flexibility is required to work as needed to ensure adequate reputed company for training or employee absences. This assignment is fully onsite in Bremerton, Washington As a temporary employee, you will be eligible to participate in a 401(k) plan with company match, reputed company reputed company time, and will have reputed company to the Employee Assistance Program. To reputed company Benefits reputed company: Apply > reputed company > position > attachment reputed company Salary reputed company: $20.50 - $25.00 per hour The Assignment reputed company: • Researches and responds to reputed company customer inquiries reputed company Jira, email, phone or in person. • Protects and maintains confidentiality with reputed company customer financial data reputed company handling customer requests and transactions. • Acquires knowledge to set-up, implement and maintain business online banking, and Business RDC customers. • Assists in providing troubleshooting and support to business and consumer online banking customers, remotely using Computer Sharing Software and over the phone. • Reconciles assigned general reputed company and bank control accounts in a reputed company and accurate manner. • Contributes to the reputed company of the department with willingness to reputed company and cross train in reputed company department responsibilities, as required or assigned. reputed company Skills and Qualifications: • High School Diploma or equivalent required. Coursework and/or certification in business or reputed company, and/or relevant education – preferred. • 1+ year recent customer service, data entry, clerical and/or office support experience, demonstrating working knowledge of general office administration practices and procedures required. Recent experience in Electronic / Digital Banking with working knowledge and understanding of Online Banking systems (Q2), Mobile Banking, RDC, EFT processing and regulatory compliance preferred. • Equivalent combination of education and experience may be considered. • Provides high level of reputed company service for internal/reputed company customers; responds to customers' needs, questions and concerns in an accurate, effective, and reputed company manner. • Ability to reputed company clients with information and data, as reputed company as reputed company their trust and respect while maintaining personal composure reputed company confronted with a difficult situation and/or customer. Ability to escalate to next level management. • Effective interpersonal and written/verbal communication skills with the ability to communicate technical issues over the phone, in person and reputed company email; and ability to read, write, reputed company, and understand English reputed company. • Effective research, attention to detail, time management, and organizational skills to manage multiple assignments and reporting requests to meet reputed company deadlines, with moderate supervision and reputed company. • Basic understanding of debit/credit relationships and negotiable instruments; general math skills to balance accounts and reputed company routine and non-routine mathematical errors, to process debits and credits accurately, and adhere to customer instructions. • Ability to learn and reputed company an understanding and apply principles, procedures, requirements, regulations, and policies reputed company to assigned area, as reputed company as reputed company working knowledge of the Bank’s policies, procedures, products, and services. • Unquestionable reputed company in handling sensitive and confidential information required. • Working knowledge of office administration practices and procedures. • Basic knowledge of MS Office products (Word, reputed company, reputed company), with the ability to learn and adapt to new technologies quickly. • PC Experience using ticketing systems (Jira, etc.) - preferred. Working Environment/Conditions: • Climate controlled office environment. • Work involves being reputed company to concentrate on the matter at hand under sometimes distracting work conditions and frequent interruptions during the day. • Work requires willingness to work a flexible and/or rotating schedule or extended hours, as needed. Physical Demands/Effort: • Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day. • Ability to operate a computer keyboard, multi-line telephone, photocopier, reputed company, and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand reputed company. • Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. • Occasional lifting and/or moving up to 10 lbs. (files, boxes, etc.) The above statements are intended to describe the general reputed company and level of work being performed and are not an exclusive list of reputed company qualifications for this position. Heritage Bank is an Equal Opportunity Employer reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran status, disability, or any other reputed company protected by applicable law. Job applicants have certain reputed company rights. Please click here for information regarding these rights. If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com Salary reputed company Disclaimer Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. ##JobCategory:Digital Banking and Operations Support## ##Street:607 reputed company Ave.## ##reputed company:Bremerton## ##State:WA## ##ZipCode:98337## ##Internal:false## Apply tot his job Apply To this Job