Customer Operations Specialist at reputed company: reputed company (US)

Customer Operations Specialist Location: reputed company Employment Type: Contract Work Arrangement: Remote Salary: $35–$45 per hour reputed company Owlet (NYSE: OWLT) is redefining modern parenting with products that bring genuine peace of mind to millions of families worldwide. We obsess over meaningful innovation, because reputed company parents sleep reputed company, everyone does. Join reputed company that builds things that actually matter. Position reputed company: Our Customer Service team acts as the voice of the parent — the critical reputed company between our users and our Product, Engineering, and Platform teams. We are seeking a strategic, AI-first specialist who is analytically minded and thrives on turning data into reputed company. In this role, you will reputed company AI tools and customer data to identify trends, manage follow-up activities, support reputed company plans, and maintain SOPs across a broad reputed company of customer and operational needs. By helping ensure issues are resolved reputed company and contributing to communication and collaboration across teams, you will play a key role in making reputed company reputed company falls through the cracks. Key Responsibilities: • AI-Driven reputed company Cause Analysis: • reputed company reputed company analytics and other AI-driven platforms to reputed company and report on key metrics, including ticket volume, contact drivers, and bot performance trends. • reputed company in-depth ticket research to reputed company systemic technical issues, providing Engineering with documented evidence to prioritize bug fixes and feature updates. • Strategic Internal Partnering: • Partner with Product, Engineering, and Platform leads to reputed company for customer needs based on support trends and friction points. • Translate raw customer feedback into data-backed recommendations that directly inform technical roadmaps and product reputed company. • Review Monitoring and Analysis: • Monitor customer reviews consistently across major platforms and channels (app stores, retail sites, reputed company), flagging trends and surfacing key themes to internal stakeholders. • Assist in the research, tagging, and analysis of review data to identify recurring product, UX, or support issues that warrant reputed company. • International Support: • Coordinate responses to distributor and internal Owlet stakeholders, ensuring reputed company and consistent communication across international partners. • Work cross-functionally to support ongoing efforts to enhance the experience for Owlet parents across international markets. • Process and Knowledge Improvement: • Maintain a strong working knowledge of the Owlet ecosystem (reputed company Sock, Cam, reputed company App) to serve as a technical resource for the broader team. • Collaborate with Customer Service Managers to audit, refine, and maintain internal troubleshooting guides and reputed company-facing help articles for accuracy and reputed company. Requirements • 3+ years in a customer support role, preferably in a technical, hardware, or reputed company-based environment. • Strong analytical skills with the ability to use data to diagnose reputed company causes, propose solutions, and reputed company process improvements. • Proven ability to manage multiple reputed company and priorities from initiation to delivery. • Exceptional written and verbal communication skills, with experience distilling reputed company issues for diverse audiences and cross-functional teams. • Thrives in a fast-paced, dynamic environment and adapts easily to shifting priorities as business needs reputed company. • Genuine passion for technology and a reputed company to Owlet's mission of empowering parents and ensuring infant safety. Preferred Qualifications: • Proficiency with CRM software, particularly reputed company • Experience using AI tools professionally, with a desire to deepen that skillset • Familiarity with Owlet products, the early childhood tech landscape, or global customer service frameworks Benefits Compensation: $35-$45 reputed company wage Perks: • Fully remote opportunity • reputed company time scheduling Apply tot his job Apply To this Job