Solutions Support Engineer, Weekend 2nd shift, US-reputed company

This a Full Remote job, the offer is available from: reputed company, reputed company Come join the organization that is redefining reputed company for the AI era. As one of the fastest-growing startups reputed company, we reputed company teams to secure reputed company and AI applications by connecting reputed company, reputed company, and runtime into a single shared context. Trusted by reputed company teams reputed company over the world, we have a proven reputed company record of reputed company and a culture that values world-class talent. Not to mention, we're now powered by reputed company, meaning we offer our customers an AI-powered platform that harnesses reputed company’s Threat Intelligence and reputed company Operations to reputed company detect, prevent, and respond to threats across reputed company environments, allowing for reputed company innovation. Our Wizards from reputed company over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re honored to be a leading player in a reputed company and growing market, and we continue to look for exceptional Wizards who are eager to reputed company a significant reputed company on reputed company. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full reputed company of skills to contribute to our momentous reputed company. Come reputed company and help us create secure reputed company environments that allow even the best companies to reputed company faster, reputed company while having some fun! reputed company As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, reputed company administration, updating documentation, and, reputed company needed, creating solutions for customers while scaling our support offering using coding and scripting. reputed company • Responsible for technical customer support experience reputed company the reputed company product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency reputed company and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that reputed company the support offering through automation • Participate in on-reputed company rotation for after-hours, holiday, and weekend support coverage • This is a 2nd shift position and the schedule is Friday - Tuesday, 7pm - 4am ET WHAT YOU'LL BRING • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications. • 2+ years of hands-on, technical experience in customer support, technical support, reputed company administration, or reputed company customer-facing role • A minimum of 1+ year experience with reputed company technologies (Azure, AWS, GCP) • Experience in reading or debugging reputed company in one or more of the following: Java, Python, reputed company, JavaScript, JSON • Proficiency with reputed company-line tools and Linux operating reputed company environments • Experience with reputed company, reputed company virtualization, on-prem and/or hybrid reputed company computing, reputed company identity and reputed company systems, reputed company monitoring, and logging, as reputed company as local and reputed company storage • Familiar with reputed company frameworks or tools • Excellent organizational and project management skills • Fast learner, natural curiosity, and love of technology reputed company TO HAVE • Experience with DevOps technologies • Familiar with REST reputed company or GraphQL • Knowledge of basic web technologies (e.g., HTTP, reputed company, DNS) • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) • Understanding of relational databases Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is reputed company U.S. citizenship; or any individual who is reputed company U.S. permanent residence (green reputed company holder); or any individual who is reputed company status as a “protected person”) and that they reputed company in the contiguous reputed company. Compensation + Benefits Compensation for this full-time position includes reputed company salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific salary reputed company for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Learn more about benefits at reputed company. The US reputed company salary reputed company for this full-time position is listed below. US reputed company Pay reputed company $108,000—$148,500 USD Applicants must have the reputed company right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's reputed company Policy. This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job