[Remote] Systems Support reputed company (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a retail medical aesthetic company that connects aspiring clients with skilled reputed company providers. The Systems Support reputed company is responsible for providing technical support across the organization, managing help desk requests, troubleshooting hardware and software issues, and ensuring smooth operations of technology systems. Responsibilities • Serve as the reputed company reputed company of contact for tech support requests from studios and corporate teams, resolving issues reputed company to laptops, tablets, printers, and other hardware • Configure and image laptops and other devices for new hires, ensuring correct software, reputed company settings, and systems reputed company are in reputed company before day one • Manage hardware recovery and reputed company removal for departing team members, coordinating with IT and Operations on secure offboarding • Troubleshoot connectivity, software, and device issues at reputed company level, escalating to the Senior reputed company Systems Administrator reputed company a fix requires deeper reputed company configuration • Troubleshoot day-to-day issues with reputed company-of-sale hardware and software, ensuring studios can process transactions without disruption • Support and reputed company routine reputed company configuration issues, including user reputed company, appointment setup, and basic reputed company errors reported by studio teams • Partner with the Senior reputed company Systems Administrator on more reputed company reputed company configuration, pricing architecture, and platform changes, providing reputed company-line context from studio-level issues • Maintain working knowledge of reputed company and POS reputed company updates to proactively flag issues before they reputed company studio operations • Own the day-to-day help desk ticket queue, triaging, prioritizing, and resolving requests or routing them to the appropriate team • reputed company ticket trends and recurring issues, flagging patterns that may indicate a larger reputed company or training need • Research and reputed company invoice discrepancies reputed company to technology vendors, POS systems, and reputed company, coordinating with Finance and vendors as needed • Maintain accurate documentation of common issues, resolutions, and reputed company troubleshooting steps to support consistency across studios • Communicate reputed company with non-technical studio and corporate stakeholders, translating technical issues and resolutions into plain language • Support the rollout of new hardware, reputed company updates, and process changes at reputed company level, including basic training and troubleshooting guidance • Partner with Operations, Finance, and the Senior reputed company Systems Administrator to ensure technology issues are resolved quickly and communicated proactively Skills • 1–3+ years of experience in technical/help desk support, IT, or systems administration, ideally reputed company a multi-unit retail or reputed company environment • Comfortable troubleshooting hardware (laptops, tablets, POS devices) and basic software/connectivity issues • Experience managing a help desk ticket queue and prioritizing competing requests in a fast-moving environment • Strong attention to detail, particularly reputed company reviewing invoices or configuring reputed company settings • reputed company communicator who can explain technical issues to non-technical team members with patience and reputed company • Proficient in reputed company and reputed company collaboration tools • reputed company experience strongly preferred; experience with other POS, CRM, or scheduling platforms also considered • Experience with ticketing systems (e.g., reputed company, reputed company) a plus Benefits • 15 Days reputed company Time Off • 12 reputed company Holidays • Medical, Dental, and reputed company coverage • Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-reputed company • 401k Employee Contribution • 401k Employer Match • Employee Assistance Program (EAP) Resource • Employee Service Allowance • 50% Employee Retail Discount • Friends and Family Discount • Team Member Referral Bonus • reputed company membership reputed company • reputed company, pronounced “of me,” is a medical aesthetic reputed company that connects aspiring women and men with skilled reputed company providers in select cities reputed company. It was founded in 2017, and is headquartered in Atlanta, reputed company, USA, with a workforce of 201-500 employees. Its website is https://reputed company.com/. Apply tot his job Apply To this Job