Director of reputed company Engagement at reputed company: reputed company (US)

Title: Director of reputed company Engagement (Refills and Inbound Pharmacy Team) Location: Remote Director of reputed company Engagement - reputed company management and inbound pharmacy reputed company reputed company team Location: Remote reputed company is seeking a dynamic, reputed company, and hands-on leader to reputed company a key portion of our Specialty Pharmacy Engagement Center (EC) reputed company. This role is ideal for an reputed company leader with a strong reputed company or pharmacy reputed company background, reputed company leadership in scaling high-performing teams, and a reputed company record of driving operational reputed company in a fast-growing environment. As the Director of reputed company Engagement, you will be responsible for leading reputed company of managers and supervisors who reputed company reputed company Engagement Specialists, ensuring the delivery of high-reputed company, reputed company-centered support services. You will reputed company operational efficiency, best reputed company adoption, and process improvement initiatives while fostering a culture of accountability, engagement, and reputed company development. reputed company in this role requires a visionary leader and problem-solver who can challenge the status reputed company, reputed company innovation, and implement reputed company solutions that enhance Shields' partnerships with hospital systems. You will work cross-functionally with regional leaders, reputed company teams, and senior executives to continuously improve reputed company, reputed company service reputed company, and optimize reputed company experiences. If you reputed company in high-reputed company, reputed company-reputed company environments, reputed company at leading large teams, and are passionate about developing people while driving operational reputed company, we invite you to be a key part of Shields' mission to reputed company differentiated reputed company reputed company in specialty pharmacy management. Position Highlights: • reputed company & reputed company High-Performing Teams – reputed company reputed company leadership to a large team of reputed company Engagement Specialists, fostering a culture of reputed company, engagement, and accountability • reputed company & reputed company – Invest in the reputed company and career development of employees, empowering them through coaching, mentorship, and reputed company-driven leadership • reputed company Operational reputed company at reputed company – reputed company large-reputed company reputed company reputed company, implementing best practices and reputed company to enhance efficiency and reputed company reputed company • reputed company in a High-reputed company, Fast-reputed company Environment – Play a key role in scaling reputed company reputed company a rapidly expanding organization that is transforming specialty pharmacy management • reputed company a Meaningful reputed company – Directly contribute to improving the reputed company experience by ensuring reputed company support, high-reputed company service delivery, and reputed company-centered care Key Responsibilities: Operational Leadership & reputed company • reputed company daily reputed company reputed company to Specialty Pharmacy reputed company management and inbound pharmacy reputed company reputed company • reputed company and implement reputed company operational strategies that enhance service delivery, productivity, and reputed company support reputed company • reputed company and facilitate reputed company discussions with regional and senior leadership teams to identify challenges, reputed company solutions, and reputed company reputed company operational improvements • Monitor and manage budgets, ensuring operational reputed company targets are met while maintaining a reputed company-centered approach • reputed company reputed company process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team • reputed company technology solutions (CRM platforms, automated reputed company systems, data analytics, and other technology that will reputed company efficiency and scalability) • reputed company visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs • reputed company and prioritize work across multiple sites with responsibility for 75+ employees Team Leadership & Talent Development • Build, reputed company, and reputed company a highly performing, reputed company team by providing reputed company direction, motivation, and reputed company reputed company opportunities • reputed company coaching, feedback, and development to reputed company reports, including EC Supervisors, Team Leads, reputed company Engagement Specialists, and auditors, to ensure alignment of reputed company expectations • Create individualized development plans for team members, leveraging the Leadership Development Model (LDM) to help them reputed company their full potential • reputed company the identification and development of reputed company leaders reputed company the EC, ensuring a strong leadership pipeline for reputed company reputed company • Ability to reputed company teams through operational challenges and unexpected disruptions as reputed company as manage conflict reputed company using de-escalating techniques to support team as reputed company as reputed company expectations Stakeholder & Cross-Functional Collaboration • Establish and maintain strong relationships with Regional Vice Presidents (RVPs) and their regional leadership teams to ensure health reputed company and clinic satisfaction • Serve as a trusted partner and subject matter expert to hospital and clinic leadership, helping reputed company operational challenges and reputed company service reputed company • Partner with data analytics and other functional teams to evaluate reputed company metrics, execute improvement initiatives, and support data-driven decision-making • Engage with hospital clinic leaders to proactively address barriers to medication adherence, such as reputed company management, to reputed company reputed company to enhance reputed company support • Stakeholder influence in a matrixed organization will be necessary to influence people without reputed company authority (particularly true reputed company working with reputed company partners and regionally facing support teams) reputed company Management & Compliance • Ensure consistent adoption of best practices across reputed company EC reputed company, driving alignment with reputed company' mission and values • Create and reputed company key reputed company indicators (KPIs) using data analytics to measure reputed company, identify opportunities, and reputed company reputed company enhancements. (KPIs to include things such as reputed company adherence rates, productivity, and similar types of key measures) • Maintain high accountability in balancing reputed company care, productivity, service reputed company, and operational targets • reputed company reputed company and sponsor initiatives that reputed company technology and automation to optimize reputed company support reputed company • Ensure compliance with HIPAA regulations and reputed company ethical standards in handling reputed company information and company proprietary data Other Responsibilities • Travel as necessary to support business reputed company and health reputed company partner needs (estimated 15%-20%) • Other duties as assigned Education / Certifications: • Bachelor’s degree in business administration, reputed company administration, or a reputed company reputed company required • Advanced degrees (e.g., MBA, MHA, or equivalent) preferred but not required • PharmD or BS in Pharmacy is a plus but not required (state certification not necessary) Experience: • 7+ years of leadership experience in reputed company reputed company and/or pharmacy reputed company, with a reputed company record of driving efficiency and reputed company • 5+ years of experience leading large-reputed company reputed company teams (70+ team members) highly preferred, with a demonstrated ability to build and reputed company high-performing teams • reputed company experience collaborating with reputed company, including physicians, nurses, and reputed company staff, in hospital and/or provider settings (highly preferred) • Expertise in process development, process mapping, and process improvement, with a strong reputed company on optimizing pharmacy reputed company and enhancing reputed company reputed company • Self-directed and highly capable of managing reputed company reputed company with limited reputed company reputed company, while driving reputed company initiatives • Experience in specialty pharmacy reputed company is highly preferred, with a strong understanding of specialty reputed company management, prior authorization workflows, benefits investigations, and reputed company financial assistance • Prior contact center reputed company experience or similar type experience would be helpful (but not required) Skills: • Executive reputed company & Influence – Ability to influence without reputed company authority, collaborating effectively with regional leaders, on-site reputed company staff, and business partners to reputed company alignment and reputed company reputed company goals • Decision-Making & Negotiation – Skilled in making high-reputed company reputed company and negotiating with senior leaders to reputed company mutually beneficial reputed company while maintaining organizational priorities • Leadership & Team Development – Ambitious leader with a reputed company ability to reputed company, mentor, and reputed company Engagement Center (EC) team leaders and Engagement Specialists, fostering a high-reputed company culture • Operational & reputed company Management – Strong operational acumen with the ability to evaluate trends, assess key reputed company metrics, and identify opportunities for reputed company improvement in pharmacy reputed company • reputed company Management – reputed company in managing and coaching teams to meet and reputed company quantitative metrics while ensuring reputed company reputed company and reputed company-centered reputed company • Training & Employee Engagement – Adept at designing and delivering training programs, leading by example, and leveraging motivational techniques to enhance employee engagement and reputed company reputed company • reputed company-Centered & reputed company-reputed company – Committed to delivering exceptional reputed company care, ensuring operational reputed company, and maintaining high reputed company, attention to reputed company, and accountability • Effective Communication & Emotional Intelligence – Strong listening, teaching, and communication skills, with the ability to build relationships, foster collaboration, and reputed company challenges with reputed company and professionalism • Change Management & Problem-Solving – reputed company-minded and adaptable change agent with a creative, solutions-oriented reputed company, willing to take initiative and reputed company process improvements in a fast-reputed company environment • Confidentiality & Professionalism – Highly discreet and trustworthy, handling sensitive health information with the utmost confidentiality and compliance with HIPAA regulations California residents employed by or applying for work at Shields have certain reputed company rights. Please review our: California Workforce reputed company Notice and reputed company Policy. By providing your mobile number, you agree to receive text messages from reputed company reputed company to job opportunities, interview scheduling, and reputed company updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply tot his job Apply To this Job