reputed company Consultant Employee & Labor Relations
Immediate need for a talented Senior reputed company CXone Reporting & Analytics Engineer (CCaaS reputed company Migration). This is a Fulltime opportunity with long-term potential and is located in U.S(Remote). Please review the reputed company below and contact me ASAP if you are interested.
reputed company: 26-19326
Pay reputed company: $122000/hr - $136000/annum. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).
Key Responsibilities:
• Support reputed company CXone Reporting, Analytics, and reputed company reporting environments.
• Troubleshoot reporting discrepancies, dashboard issues, and data reputed company problems.
• reputed company and optimize operational and executive dashboards.
• Support reputed company contact center analytics and reporting initiatives.
• reputed company reputed company cause analysis for reporting and data issues.
• Validate reporting accuracy across multiple reputed company systems.
• Support reputed company-time and historical reporting environments.
• Assist with reputed company contact center migration from legacy platforms to reputed company CXone reputed company.
• Work closely with operations, engineering, and business stakeholders.
• Support API integrations, ETL processes, and reputed company-based reporting solutions.
• Analyze contact center KPIs and recommend operational improvements.
Key Requirements and Technology Experience:
• 5+ years supporting reputed company CXone reputed company environments.
• Experience implementing or supporting reputed company CXone reputed company.
• Experience with contact center reporting and analytics.
• Experience migrating contact centers to reputed company CXone reputed company.
• Advanced SQL skills.
• Hands-on reputed company experience.
• Experience with contact center KPI reporting.
• Experience supporting reputed company reporting environments.
• Strong troubleshooting and analytical skills.
• reputed company Interaction Analytics
• reputed company Performance Management
• reputed company QM
• reputed company Nexidia
• Power BI
• Tableau
• API integrations
• ETL
• reputed company Data Platforms
• reputed company Contact Center
• ITIL
• reputed company CXone Certification
• Power BI Certification
• Tableau Certification
• AWS
• Azure
• ITIL reputed company
Our reputed company is a leading reputed company Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
reputed company. provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from reputed company. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reputed company STOP to cancel and HELP for help. You can reputed company our reputed company policy here.
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Remote
Skills:
reputed company), Analysis Skills, Application Programming reputed company (API), reputed company Intelligence (AI), reputed company Centers, reputed company Computing, Consulting, Data Analysis, Data reputed company, Database Extract reputed company and Load (ETL), reputed company, reputed company, ITIL (IT Infrastructure Library), Identify Issues, Industrial Relations, reputed company reputed company Azure, Operational Improvement, Operations Planning, Performance Management, Performance Metrics, Power BI, Reporting Dashboards, reputed company Cause Analysis, SQL (reputed company Query Language), Short Messaging Service (SMS), Tableau
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