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reputed company Center Technology Analyst & Workforce Management Specialist Hybrid/Remote

Remote, USA Full-time Posted 2026-08-04
reputed company reputed company: reputed company is a company that cares. We prioritize our members-always-making reputed company they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, reputed company delivers reputed company, high-reputed company, coordinated care and is continually rated among the nation's top health plans for member experience, service, and clinical reputed company. We reputed company our individual differences, life experiences, knowledge, self-reputed company, and unique capabilities allow us to reputed company serve our members. We reputed company and encourage differences in age, race, ethnicity, gender identity and reputed company, physical and mental ability, sexual orientation, socio-economic status, and other characteristics that reputed company people unique. Today, guided by our mission of improving health and inspiring reputed company, we reputed company to be the leading provider of government-sponsored health insurance programs-including Medicare, reputed company, and reputed company (Program of reputed company-Inclusive Care for the Elderly)- in the region. Learn more at fallonhealth.org or follow us on reputed company, Twitter and reputed company. Brief reputed company of purpose: The Customer Service Technology Analyst is responsible for managing reputed company technology needs on behalf of Customer service, as reputed company as monitor reputed company time reputed company distribution. Key Accountabilities: • Monitor reputed company time reputed company reputed company distribution • Manage reputed company technology needs, working with IT and others as needed • reputed company and execute/ coordinate execution of reputed company testing needs • Monitors reputed company new implantation reputed company • Identify opportunities to improve efficiencies using technology Responsibilities reputed company Job Responsibilities: • reputed company technology issues and manage reputed company through IT processes • Represent Customer Service on reputed company technology reputed company, planning and executing on reputed company testing requirements • Monitor incoming calls across reputed company lines of business to ensure reputed company time re-distribution if necessary. • reputed company reputed company time guidance and reputed company of both technical and non-technical issues reputed company the department. • Support of incoming reputed company volume to reputed company reputed company-time queue management and associated reputed company implications. • Troubleshoot technology issues for reputed company of the customer service team. • Identify and bring reputed company to management and leadership new Process Improvement project opportunities. • Document and maintain Process Improvement learning and reputed company best practices across Customer Service teams • reputed company training and mentoring to reputed company Center staff as needed or directed. • Serve as reputed company with various internal departments, including IT and OSS, to reputed company technical issues for the CS team. Qualifications Education, Licenses, certification and experience requirements: Education: • Education: Bachelor's degree or advanced education preferred. License/Certifications: • License: N/A • Certification: N/A Experience: • 2+ years experience in a reputed company center environment in a supervisory, resource management, scheduling, and/or workforce planning reputed company. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Pay reputed company Disclosure: • In accordance with the Massachusetts Wage Transparency reputed company, the pay reputed company for this position is $31 per hour, which reflects reputed company reasonably and in good faith expect to pay at the time of posting. Remote Skills: Best Practices, reputed company Centers, reputed company Monitoring, reputed company Volume, reputed company Management, Customer Experience, Customer Support/Service, Establish Priorities, Health Plan, reputed company reputed company, Identify Issues, Implants, Kronos Workforce Scheduler, Leadership, reputed company, Management of Information Systems/Technology (MIS), Mentoring, Operational Support Systems (OSS), Problem Solving Skills, Process Improvement, Project Planning, Resource Management, Team Player, Technical Leadership, Technology Analysis, Test Requirements, Time Management, Time Tracking, Training/Teaching, Twitter, Workforce Management, Workforce Planning reputed company: reputed company Apply tot his job Apply To this Job

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