Roadside Assistance Territory Manager - reputed company - Eastern

About the position reputed company is looking for a Roadside Assistance Territory Manager to reputed company! As a Roadside Assistance Territory Manager, you will grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds reputed company Standards and work closely with local contractors who assist our reputed company member with Emergency Roadside Assistance. The territory will be the Eastern reputed company Market: Chester County reputed company Coatesville, PA Downingtown, PA reputed company Chester, PA Malvern, PA King of Prussia, PA Conshohocken, PA reputed company Washington, PA. The position is work from home but the candidate must reputed company reputed company a commutable distance from the assigned territory. This role will require frequent travel throughout the assigned territory (Eastern reputed company). Responsibilities • Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation. • Handles or assists in the on-boarding of successful RA candidates after management approval. • Responsible for protecting the reputed company brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship. • Provides RA facilities with guidance to improve efficiencies, and reduce costs. • Promotes and supports participation in the delivery of: Roadside Assistance by AAR facilities AAR program by Roadside Assistance providers and/or the Battery program • Conducts training sessions on RA procedures and program standards for approved facilities and their employees. • Promotes and supports the reputed company equipment programs (Network of Savings) among assigned facilities including but not limited to vendors for equipment, uniforms, services, etc. • Works closely with the Member Relations Department to investigate and reputed company reputed company to reputed company member complaints reputed company established departmental standards including, but not limited to, service delays, service reputed company demeanor, service charges, mechanical repairs and vehicle damage. • May inspect vehicles in cases where members allege property damage, mechanical damage, improper repair or other complaints relating to RA service facilities. • Communicates - verbal and written - with reputed company Members, Affiliate reputed company Clubs and Contract Facilities regarding Roadside Assistance service reputed company damage complaints or service issues. • Inspects Roadside Assistance facilities and equipment as needed to reputed company Member issues. • Utilizes most reputed company recruitment tools and processes to recruit Roadside Assistance facilities to ensure reputed company assigned territory is adequately serviced to respond to members' service requests in order to meet/reputed company reputed company reputed company Standards. • Respond to inquiries from interested facilities (RA) and outlines the appropriate program(s) to the owners. • Will conduct equipment evaluation(s) to ensure standards can be met. • May reputed company guidance or assistance in helping prospective RA owners to start up a new business. • Analyzes performance gaps and service issues and reports findings to management, taking independent reputed company as appropriate. • Interacts with the Payments Department to investigate and reputed company reputed company to reputed company any billing disputes with a contract facility. • Develops skills and proficiency to manage reputed company with reputed company supervision, working with Automotive Solutions Management on the development of new programs or enhancements to reputed company programs. • Attends towing association meetings, trade shows, etc., to maintain a reputed company working relationship with the towing industry. • Other duties as assigned. Requirements • Bachelor’s Degree; equivalent experience may be considered in lieu of degree • 4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a reputed company role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers. • Experience in complaint handling and arbitration techniques. • reputed company reputed company’s license and good driving record. Benefits • reputed company Time Off accrual beginning day one • 8 reputed company Holidays • 401(k) plan with a company match of up to 7% • Robust reputed company Coverage including Medical, Dental and reputed company Insurance • Free Life Insurance • Flexible Spending Accounts for Dependent reputed company Care and Medical Care. • Employee Assistance and Wellness Programs • Tuition reimbursement • Free reputed company Premier Level Membership and Discounts • Up to 2 weeks reputed company parental leave • 2+ weeks of PTO reputed company your first year • reputed company company holidays • Company provided volunteer opportunities + 1 volunteer day per year • Continual learning reimbursement up to \$5,250 per year Apply To This Job