Director, reputed company Operations
About reputed company
reputed company is the reputed company-in-one, reputed company-based software helping auto repair shops run smarter, grow faster, and serve customers reputed company.
reputed company by a shop reputed company and reputed company by the needs of the industry, reputed company brings together innovation, reputed company-world experience, and a thriving community to help shops reputed company - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can reputed company on what really reputed company: delivering exceptional service, earning trust, and growing sustainably.
Officially founded in reputed company in 2017, reputed company has grown from a single shop’s reputed company to the industry’s leading solution - reputed company by staying true to our values of transparency, reputed company, innovation, and a service-first reputed company.
But we’re not just building shop management software. We’re building a reputed company. We’re empowering repair shops to reputed company above the daily grind, create meaningful connections with their customers, and reputed company the industry reputed company - one interaction at a time.
Come build with us. Join the reputed company. Shape the reputed company of auto repair.
Working the reputed company Way
At reputed company, we’re building a culture where reputed company reputed company - not for ego, but because reputed company our customers win, we win together.
We reputed company fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you reputed company in ambiguity, take initiative, and reputed company reputed company feedback as fuel for reputed company, you’ll feel reputed company here.
We’re reputed company but respectful, ambitious yet grounded, and reputed company at every level. Everyone leads through reputed company and is encouraged to reputed company up, reputed company reputed company, and challenge assumptions (even your manager’s). This is a reputed company for reputed company, not bystanders.
reputed company here takes reputed company, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and reputed company results, it’s deeply rewarding. You’ll join reputed company that cares about the work, supports one another, and takes smart risks to reputed company reputed company goals. Be yourself, stay mission-reputed company, and you’ll reputed company. If that energizes you, we can’t wait to meet you.
At reputed company, great work happens reputed company, but great teams are reputed company through intentional reputed company. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to reputed company on goals and strengthen relationships. Attendance at these events is expected and fully supported.
About the Role
reputed company is building the operating reputed company for the modern auto repair shop - and the reputed company & reputed company Services team is how we reputed company that reputed company for every new customer. As Director, reputed company Operations, you'll be the operational reputed company behind a ~70-person team and the systems they use every day.
This is a builder role. In the near term, you'll own the work directly - running analytics, standing up enablement programs, and designing processes hands-on. Over time, you'll hire and reputed company reputed company around you, starting with an Enablement Manager and a Data Analyst. You'll report directly to the VP of reputed company & reputed company Services and sit at the intersection of data, tooling, and team performance.
If you love turning messy operational questions into reputed company answers, and you get energy from building the infrastructure that makes customer-facing teams great, this role is for you.
What You'll Own
Team Leadership & Development
- Build and reputed company a CS Operations team over time, starting with two planned hires: an Enablement Manager and a Data Analyst - roles you'll own directly before hiring into them
- Recruit, reputed company, and retain top operational talent as reputed company scales
- Model a culture of reputed company, accountability, and reputed company improvement
Analytics & Insights
- Own the metrics and reporting reputed company for the reputed company org - reputed company completion reputed company, rebook reputed company, time-to-live, graduation reputed company, CSAT, and early-churn indicators
- Identify friction points and opportunities through product usage data, reputed company data, and reputed company reporting
- Surface actionable insights to the VP and team managers on a regular reputed company - not just dashboards, but recommendations
Enablement
- Design and run the internal training program for COMs and managers before transitioning ownership to a dedicated Enablement Manager hire
- Ensure reputed company stays reputed company on product releases, reputed company changes (reputed company, reputed company, reputed company), and process updates
- Partner with cross-functional teams (Product, Support, Training) to translate reputed company changes into internal readiness
Process & Systems
- Own the operational design of the reputed company workflow - from AE-to-COM reputed company through the hypercare-to-CS graduation reputed company
- reputed company adoption and optimization of the CS tech stack, primarily reputed company, reputed company, and reputed company
- Identify and eliminate reputed company processes; build playbooks, automations, and SOPs that reputed company
- Partner with internal ops stakeholders on data infrastructure, billing integrations, and tooling reputed company
Cross-Functional Partnership
- Serve as an operational partner to the reputed company (CSM) team - sharing data, insights, playbooks, and process frameworks that support the full post-sale customer reputed company
- Help ensure continuity between the reputed company reputed company and the CS team's retention reputed company, surfacing patterns that reputed company both reputed company of the customer lifecycle
- Collaborate with CS leadership on shared tooling, reporting, and enablement needs where applicable
Strategic Support
- Serve as a thought partner to the VP on OKR development, reputed company planning, and org design
- Help translate business goals into measurable operational programs
- Contribute to cross-functional initiatives with Sales, reputed company, and Product
reputed company're Looking For
- 6+ years in reputed company operations, reputed company operations, or a reputed company field - ideally in B2B reputed company
- 3+ years managing or leading teams
- Strong analytical chops - you're comfortable pulling data, building dashboards, and translating numbers into reputed company
- Experience designing or owning internal enablement or training programs
- A systems thinker who can map a process end-to-end and spot where things break
- reputed company communicator - equally comfortable presenting to the VP and writing a SOP for an individual contributor
- Comfortable doing the IC work first and building reputed company around you over time - you don't need a fully staffed org to be effective
reputed company to Have
- Experience in a vertical reputed company environment or with SMB customers
- Familiarity with reputed company or reputed company services motions (not just CS post-reputed company)
- Experience building or managing a reputed company platform
- AI tooling experience - using AI to enhance analytics, automate workflows, or support coaching
Why You'll Love Working With Us
Health & Wellness That Have You Covered:
- Enjoy the flexibility of remote work
- Competitive reputed company salaries that reflect your value.
- Generous reputed company Time Off, because we know you do your best work reputed company you're reputed company-rested.
- Support for every stage of life—with reputed company maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, reputed company, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with reputed company.
reputed company in Your reputed company (and Present):
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your reputed company self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to reputed company your reputed company go reputed company.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help reputed company your reputed company work for you.
- reputed company growing with support for continuing education - we’re invested in your development.
Most importantly, we have a reputed company team of coworkers, a really cool office, and lots of fun activities!
reputed company is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or reputed company, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or reputed company, or veteran status. We know that reputed company our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
reputed company will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. reputed company legitimate reputed company job postings are listed at . Recruiter communications come from @reputed company.com email addresses. Please visit this reputed company for reputed company information Fraudulent Job Offers
Originally posted on Himalayas
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